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Rewst Open Mic

Join us live!

This isn’t your typical vendor call—it’s where our community gathers to grow! Every Friday, we meet to share company updates, celebrate ingenious MSP workflows, and spotlight the innovative automations our partners have been cooking up. Think of it as part town hall, part talent show, with a dash of nerdy fun. Whether you join to learn, laugh, or present your masterpiece, this is your stage to connect, collaborate, and inspire. Grab your coffee (or your drink of choice), and let’s keep building brilliance together! Is 3pm EST on Fridays not a great time for you? Check out our EU and ANZ monthly calls where you can catch all the latest Rewst updates and have the opportunity to view or present live automation demos.

Our Open Mics are recorded and posted here soon after for easy viewing.

Click here to access calendar invites for all regional Open Mics.

Click any of the region links below to browse through their recording archives.

🇺🇸🇨🇦North America - every Friday at 3pm EST

🇪🇺 Europe - First Thursday of every month at 3pm GMT

🇦🇺 🇳🇿Australia, New Zealand - First Friday of every month at 2pm AEDT

Latest North American Open Mic video recording

Contents of NA Open Mic recording:

  • 🧩 Brooke outlines product updates: two ConnectWise PSA fixes (date-time parsing and opportunity ID handling), smarter template overrides, fewer GraphQL calls, and streamlined Microsoft CSP tenant transfers.

  • 🛡️ JP shares dev notes: configurable password length, updates for ConnectWise time-entry API changes, and added Google Workspace offboarding capabilities.

  • 🤖 Paul demos the OpenAI Ticket Sentiment Analysis crate, showing setup, JSON outputs, escalation thresholds, and how to customize or unsync subworkflows.

  • 🎓 Eddie highlights education wins, congratulates new certification holders, and walks through Learn on Rewst plus live trainings and Friday office hours.

  • 🧪 Andre (Apex Computers) presents a compact Autotask workflow that classifies tickets with AI and auto-sets issue/sub-issue types, illustrating a fast, focused approach.

  • 🧰 Alex (SJA Solutions), new to Rewst, debuts a device add/remove workflow with Duo approval, NinjaOne actions, tags for decommissioning, and automatic ticket auditing.

  • 🗣️ Group Discussion explores using OpenAI for ticket QA on closure, with guidance to repurpose the sentiment crate and craft role-specific prompts.

  • 🔧 Stuart & Team surface an Autotask V2 question about user-defined fields, agreeing to pursue a product ticket and verify task coverage.

Latest EU Open Mic video recording

Contents of EU Open Mic recording:

  • ⚙️ Leia demos her first custom workflow: tracking tickets moved to “waiting for approval,” storing audit data in Azure SQL, and troubleshooting with SQL queries.

  • 📊 Sarah, a product manager at Rewst, who covers suborg support inheritance and CSP automation enhancements.

  • 🤝 Pizza, a lead developer, who demos upcoming RoboRewsty AI features like Chat with Docs, workflow analysis, and automated documentation.

  • 📦 JP shares marketplace updates, introducing new crates for password rotation and Autotask configuration contact-matching.

  • 📚 Clea presents education updates, highlighting new courses (ROI with Rewst, Troubleshooting), certificate programs, and LMS improvements.

Latest ANZ Open Mic video recording

Contents of ANZ Open Mic recording:

  • 🛠️ Jake shares product updates including Microsoft CSP linking, RoboRewsty beta rollout, workflow auto-documentation, and failure tracing.

  • 📦 Jake covers marketplace updates with a new Autotask crate, bug fixes, billing improvements, and upcoming BitLocker and workstation offboarding features.

  • 🤖 Jake highlights dev updates such as GPT-5 model integration, Entra sign-in improvements, bug fixes, and upcoming DropSuite integration.

  • 🎓 Jake closes with education news, introducing new Troubleshooting in Rewst and ROI with Rewst courses.

  • 📧 Ben demos his Weekly Change Digest workflow, which emails a clear summary of new and updated workflows to help his team track changes.

  • 🔐 Ryan presents a Defender for Endpoint integration, using an AI-built API spec to generate vulnerability notifications, HTML emails, and CSV attachments.

  • 📂 Josh shows his SharePoint and OneDrive migration workflow, which logs progress in ConnectWise tickets, manages jobs in the background, and improves client visibility.

  • ⚡ Ray demonstrates using GraphQL in forms to speed up data retrieval, reuse previous execution results, and prefill multiple dropdowns dynamically.

  • 💬 The group discusses client portal performance, caching strategies, and ideas for future sessions including AI-powered workflow creation.

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