This isn’t your typical vendor call—it’s where our community gathers to grow! Every Friday, we meet to share company updates, celebrate ingenious MSP workflows, and spotlight the innovative automations our partners have been cooking up. Think of it as part town hall, part talent show, with a dash of nerdy fun. Whether you join to learn, laugh, or present your masterpiece, this is your stage to connect, collaborate, and inspire. Grab your coffee (or your drink of choice), and let’s keep building brilliance together!
Is 3pm EST on Fridays not a great time for you? Check out our EU and ANZ monthly calls where you can catch all the latest Rewst updates and have the opportunity to view or present live automation demos.
Our Open Mics are recorded and posted here soon after for easy viewing.
🎙️ The session opens with a welcome from Aharon, who emphasizes the importance of asking questions for MSP success and highlights the upcoming FLOW event.
💬 Ashe introduces the technical nature of the session and hands it off to George, who encourages attendance at FLOW and shares community best practices.
📱 Brooke provides a developer update, showcasing new app builder features, dashboard improvements, and workflow filtering upgrades.
🔧 Riggs details a major fix that significantly reduced workflow initialization failures through backend optimizations.
📊 Brooke presents a new workflow executions widget for the dashboard, clarifying its recent launch and data availability.
🛠️ George gives a demo of new app builder features including updated themes, reset buttons, background customization, and layout presets.
🧰 JP introduces a new Windows Patch Deployer crate and previews upcoming marketplace additions, including BitLocker-focused workflows.
🎓 Clea shares certification shoutouts, upcoming training, a course preview, and tips for navigating unfinished courses in CluckU.
🏃 Ben demos a wellness contest workflow that integrates forms, Slack, SQL, and block kit to create an interactive engagement tool.
📋 Hunter presents a workflow that ensures ConnectWise tasks are completed, automatically notifies users, and prevents duplicates with Ginga logic.
🔁 Derek shares a subworkflow for setting ticket statuses in ConnectWise using board lookups and status name-to-ID matching.
⚙️ Stuart walks through a dramatically optimized auditing workflow for client devices using SQL caching and ID normalization.
🗣️ The open mic begins with Aharon teasing surprises for FLOW, including ideas like a promotional chicken suit for the event.
🧪 Andrew raises an issue with DNS Filter user retrieval, which sparks a group troubleshooting session about API limitations and endpoint access.
🧵 Jeffrey demos a mirrored ticketing system and gets help resolving an issue with duplicate notes through custom field locking suggestions.
🎤 The session closes with open Q&A and final comments from Aharon about the upcoming FLOW keynote and conference excitement.
Latest EU Open Mic video recording
Contents of EU Open Mic recording:
📢 Rewst’s Tampa conference is announced, with reminders to register soon due to limited tickets and accommodations, plus mentions of secret side events and a call for attendees to connect.
💬 Discord is emphasized as a core support and knowledge-sharing hub, with private MSP channels and direct Rock team access for building tickets.
🧑🏫 George introduces the “Call to Cohorts” program for structured onboarding and invites experienced partners to serve as guest mentors.
📈 A business leaders focus group is launched to discuss strategic hiring and high-level automation ROI, with a sign-up form shared.
🧵 A new NinjaOne Discord channel is introduced, and attendees are invited to record Workflow Wednesday clips in exchange for Rewst swag.
🛠️ Danial shares product updates including a new StreamOne Ion integration, Freshdesk polling triggers, Proofpoint API enhancements, transform improvements, and a new workflow search/filter UI.
🎓 Lauren highlights new educational content including a video ROI course call, new certifications, course filtering improvements, and featured partner-created content.
🧰 JP and Paul share May's marketplace additions including Chocolatey, SuperOps support, disk space alerts, Org Chart Builder, Acronis script refactor, and SyncMonkey documentation support.
🔧 Paul demonstrates SyncMonkey integration, showing automatic documentation of environments, mailboxes, users, and groups with no manual setup required.
🔁 Brent from Cloudbox explains a robust error-handling framework using listeners, adaptive cards, Teams alerts, and fallback triggers, also addressing marketplace learnings and improvements.
🔂 Rainard presents a reusable workflow that avoids redundant tickets for recurring issues and introduces an acknowledgment flow to suppress alerts as needed.
🔗 Tim and Charlie describe a Microsoft PAL onboarding automation using app registrations, Datau execution, SQL syncing, and webhook communication to replace manual steps.
🧠 Daniel showcases a ConnectWise enhancement that allows engineers to re-run OpenAI ticket analysis from the UI, with other toolbox refinements shared.
🎤 The session wraps with thanks to all presenters, reminders of cohort and focus group sign-ups, and a look ahead to the next Open Mic.
Latest ANZ Open Mic video recording
Contents of ANZ Open Mic recording:
👋 The session begins with a welcome and reminder about Open Mic logistics.
📚 New training courses and certifications are introduced, with Discord badges and LinkedIn certificates.
🧰 Marketplace adds Chocolatey, SuperOps, Acronis, and SyncMonkey documentation crates.
🔍 Jake demos improved workflow filtering and showcases new transform actions for sorting and formatting.
🔌 A walkthrough of the TD Synnex integration setup and execution is presented.
🔄 Ray builds a live workflow for handling Microsoft Graph API paging using OData links.
🧪 Jake walks through creating a custom integration using OpenAPI specs and Swagger tools using CIPP as an example.
💬 The session closes with Q&A, a feature request for form variable display, and a call for feedback.
