# \[Rewst Master v2] PSA-Datto: Get Queues

This workflow retrieves queue information from Datto PSA, serving as a critical building block for more complex ticket routing and management automations. MSPs can leverage this function when implementing automated ticket assignment processes, workload balancing between teams, or creating custom reporting dashboards that provide visibility into queue status and performance. Technically, the workflow executes a simple API call to Datto PSA's resource role queues endpoint, retrieving the field definitions and structure of available queues, which other workflows can then consume to make intelligent routing decisions or gather queue metrics for service delivery improvements.

This workflow contains 1 task.

### Inputs

* **choose\_variable** - string

### Outputs

* **options**: Array of queues.

### Key tasks

* **datto\_psa\_resource\_role\_queues\_query\_field\_definitions**: Datto Autotask PSA integration: resource\_role\_queues\_query\_field\_definitions

### Jinja Example

```jinja
{%- set all_queues = [] -%}

{%- for item in RESULT.result.fields -%}
  {% if item.isPickList == true %}
    {%- set tmp = item.picklistValues | list -%}
    {% for queues in tmp %}
      {%- set is_default = queues.value|int == ORG.VARIABLES[CTX.choose_variable]|d|int -%}
      {%- set tmp2 = all_queues.append({"name": queues.label, "id": queues.value, "default": is_default}) -%}
    {% endfor %}
  {% else %}
  {% endif %}
{% endfor %}

{{- all_queues | list -}}

```

This is used to populate the queues data alias.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rewst.help/documentation/automations/subworkflows/rewst-master-v2-psa-datto-get-queues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.