Rewst support
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Short for Robotic Operations Center, the ROC is Rewst’s dedicated support team, here to assist with all platform-related questions, technical guidance, and automation best practices. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Rewst CSM.
Rewst support is available for responses and support assistance Monday thru Friday, 4AM to 9PM Eastern.
Learn more about our support priority levels .
To create a support request, you have several options.
You can send a message to our team via your private customer channel in Discord. We aim to respond to these messages within 60 minutes.
. This will alert our support team and they'll respond as quickly as possible.
Email us at
We're committed to providing you with an excellent support experience. If you would like to speak with a member of the support leadership team, please visit our page for all the details you need. If you have any questions about this process, feel free to tag a member of the support team in Discord or via our . We're here to help!