Rewst support
What is the ROC?
Short for Robotic Operations Center, the ROC is Rewst’s dedicated support team, here to assist with all platform-related questions, technical guidance, and automation best practices. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Rewst CSM.
Rewst support operating hours
Our support team provides 24-hour coverage from Monday to Friday, ensuring uninterrupted assistance across the globe. Due to our global presence, our actual coverage runs from:
Americas
ET
Sunday 4:00 PM
Friday 8:00 PM
Europe
CET
Sunday 10:00 PM
Saturday 2:00 AM
Australia
AET
Monday 6:00 AM
Saturday 10:00 AM
Learn more about our support priority levels here.
How to log a support ticket
To create a support request, you have several options.
Email: Send your request to [email protected]
Self-Service Portal: If you have access, log in and submit a ticket at https://service.rewst.io/portal
Requesting Portal Access: If you don’t have access to the portal but would like it, please contact your Customer Success Advisor or email our support team at [email protected]
Discord: You can send a message to our team via your private customer channel in Discord. We aim to respond to these messages within 60 minutes.
Create a ticket via Discord. This will alert our support team and they'll respond as quickly as possible.
Our commitment
We're committed to providing you with an excellent support experience. If you would like to speak with a member of the support leadership team, please visit our Contact Resources page for all the details you need.
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