Rewst support

What is the ROC?

Short for Robotic Operations Center, the ROC is Rewst’s dedicated support team, here to assist with all platform-related questions, technical guidance, and automation best practices. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Rewst CSM.

Rewst support operating hours

Our support team provides 24-hour coverage from Monday to Friday, ensuring uninterrupted assistance across the globe. Due to our global presence, our actual coverage runs from:

Region
Time Zone
Support Start
Support End

Americas

ET

Sunday 4:00 PM

Friday 8:00 PM

Europe

CET

Sunday 10:00 PM

Saturday 2:00 AM

Australia

AET

Monday 6:00 AM

Saturday 10:00 AM

Learn more about our support priority levels here.

How to log a support ticket

To create a support request, you have several options.

  • Email: Send your request to [email protected]

  • Self-Service Portal: If you have access, log in and submit a ticket at https://service.rewst.io/portal

    • Requesting Portal Access: If you don’t have access to the portal but would like it, please contact your Customer Success Advisor or email our support team at [email protected]

  • Discord: You can send a message to our team via your private customer channel in Discord. We aim to respond to these messages within 60 minutes.

Our commitment

We're committed to providing you with an excellent support experience. If you would like to speak with a member of the support leadership team, please visit our Contact Resources page for all the details you need.

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