# \[Rewst Master v2] PSA-Halo: Get Priorities

This workflow pulls all ticket priority levels from Halo PSA, making it a key tool for automations that rely on priority-based decisions. MSPs can use it for triage, SLA enforcement, or custom ticket creation where priority matters. It runs a single API call to fetch all configured priorities and their details, so parent workflows get the data they need without extra auth steps or duplicate logic, helping streamline complex automations through simple, reusable components.

This workflow contains 1 task.

### Inputs

* **sla\_id** - string
* **choose\_variable** - string

### Outputs

* **options**: Array of priorities.

### Key tasks

* **list\_priorities**: HaloPSA integration: HaloPSA API Request

### Jinja examples

#### Example 1

```jinja
{{ CTX.sla_id }}
```

Used in input parameter 'url\_path' of list\_priorities action

#### Example 2

```jinja
{{ TASKS.list_priorities.result.result }}
```

Used in publishing 'all\_priority\_info'


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rewst.help/documentation/automations/subworkflows/rewst-master-v2-psa-halo-get-priorities.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.