June 30, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

General News

• As a reminder, our new training schedule, starting July 10th is as follows:

  • Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1pm EST

  • Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1pm EST

  • Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1pm EST

  • Thursdays: ROC AMA @ 12pm EST

• We've created automations to create tickets for any Documentation or Education Topics on Canny requests. Feel free to add to the list!

• Join us in our new cluck-u Discord channel if you have any questions, comments, or concerns!

Cluck U and Documentation Updates

Documentation

• Open Mic - June 30th Video and Page Added

• NinjaRMM Integration Setup Documentation Added

• Don't forget to sign up for our first Rewst 105 and Rewst 106 courses!

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.