Alert on Unused M365 Licenses Crate

If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace.

What does the Alert on Unused M365 Licenses Crate do?

This Crate checks daily for unused M365 licenses that can be returned to Pax8, then creates a ticket in your PSA with the information. The ticket will include hyperlinks to update the purchased quantity to match the used quantity and remediate unused licenses.

Note that the existence of an SKU in Microsoft doesn’t mean that it was purchased through Pax8. Customers can still buy directly from Microsoft. If a SKU doesn’t have a matching Pax8 subscription, it won’t be alerted on because the automation wouldn’t be able to modify or validate quantities for something that doesn’t exist in Pax8.

How the Crate works

The workflow unpacked with this Crate runs on a cron trigger, and will generate the ticket at the same time each day.

Tickets or alerts are generated only when all of the following is true:

• The subscription is oversubscribed

• The commit term is monthly

• The subscription is not included in the ignored subscriptions list

No action is taken when any of the following is true:

• The subscription has a yearly commit, even if it's oversubscribed

• The subscription is in the ignored subscriptions list

• There's no corresponding Pax8 subcription for that SKU

Crate prerequisites

Before unpacking this Crate:

The Pax 8 integration must first successfully be set up in Rewst .

The Microsoft Cloud Integration Bundle must be set up before unpacking this Crate, to enable the Microsoft Graph integration with Rewst.

Your PSA must be integrated with Rewst.

Unpack the Alert on Unused M365 Licenses Crate

1. Navigate to Crates > Crate Marketplace in the left side menu of the Rewst Platform.

2. Search for Alert on Unused M365 Licenses.

3. Click Unpack Crate.

4. Click Continue.

5. Enter your Time Saved.

6. Expand the Cron Job accordion menu and ensure that Enabled is toggled on.

7. Click Unpack.

Use the Alert on Unused M365 Licenses Crate

The workflow must first be run as the top level parent organization. Then, the workflow can be used by child organizations.

The Crate runs on a cron trigger, and will execute the workflow to generate the ticket at the same time each day. You can adjust the chosen time for execution in the workflow itself.

1. Navigate to Automations > Workflows in the left side menu of your Rewst platform.

2. Search for Pax8 Extra License Removal.

3. Click on the workflow to view it in the workflow builder.

4. Click to open the edit trigger menu.

   
5. Update the timing of the cron trigger as desired in the fields under Trigger Parameters. Note that when entering the time into the Cron Schedule field, the correct format is minutes followed by hour. For example. 18 3, not 3 18.

6. Click Submit.

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