[REWST - TASK] Delay Automation

This workflow functions as a critical scheduling component that pauses automation processes until a specified date/time, updating PSA tickets with delay status and ensuring requested delays fall within a reasonable timeframe (30 days). For MSPs, this building block enables scheduling maintenance windows during off-hours, implementing mandatory cooling periods on escalation processes, creating time-based follow-up actions for tickets, and facilitating multistage onboarding/offboarding processes that require time separation between steps. Technically, the workflow validates the requested delay timeframe, documents the pending delay in the PSA system, pauses execution using the core.delay_until_time function, and then allows the parent automation to resume when the specified time arrives—providing MSPs with precise timing control in their automated processes.

This workflow contains 9 tasks.

Inputs

• psa - string

  • Specify the PSA if an override needed, otherwise we will default to the ORG Var within the automation.

• workflow_name - string (Required)

  • Specifies the workflow name that the approval process kicks off for

• existing_ticket - string (Required)

  • Specify the existing ticket id in order to update an existing ticket. If none specified, we will create a new ticket.

• automation_run_date - string (Required)

  • Enter the date to start the automation. Note that if the date is null, it'll be considered as "now"

• automation_run_timezone - string

  • Specify the timezone to convert the run date. If not specified, will assume UTC.

Outputs

• automation_log: Standardized Rewst automation log

Key tasks

• delay_automation: Waiting/delay

• validate_within_30_days: Validation/verification

• set_date_time_var: Core integration: noop

• update_psa_ticket_automation_delayed: Data modification

• update_psa_ticket_unable_to_delay: Data modification

Jinja examples

Example 1

{{ CTX.delay_time|format_datetime('%Y-%m-%dT%H:%M:%S.%f%z') }}

Used in input parameter 'expires_at'