Change a User’s Password Crate

What does the Change a User’s Password Crate do?

Our Change a User’s Password Crate uses a form-driven submission to change a user’s password in any environment: on-prem, hybrid, or Entra. Select an existing ticket, or a new one will be created to document the change. Select a generated password, or enter one manually.

Why use the Change a User’s Password Crate?

• Efficiently change a user’s password

• Consistently document the change

Crate prerequisites

• PSA integration must be set up

• RMM integration must be set up

• default_psa org variable set

• default_rmm org variable set

Unpack the Change a User’s Password Crate

1. Navigate to Crates > Crate Marketplace in the left side menu of the Rewst platform.

2. Search for Change a User’s Password.

3. Click on the Crate tile to begin unpacking.

4. Ensure that you have the required org variables setup for the Crate. Ready org variables will have a checkmark next to them under the Required Org Variables section, as seen in the screenshot below. An org variable without a check mark will still need to be set up before proceeding with unpacking the Crate. When confirmed, click Unpack Crate.

   
5. Click Continue.

6. Click Unpack.

Test the Crate

1. Navigate to Automations > Workflows.

2. Search for User: Change Password .

3. Click into the workflow.

   
4. Click next to the trigger name to edit the trigger.

5. Select View Direct URLs under the Trigger Configuration submenu.

6. Copy the associated URL of the company you will be using to test the Crate.

7. Open that URL in a new browser window.

8. Choose a user to use for your test. Fill out the form, then click Submit.

9. View the workflow results by clicking from the workflow. If the Crate is functioning correctly, your results log won't contain errors.

Troubleshoot the Change a User’s Password Crate

If you experience a PSA or RMM error, make sure you have set the org variables default_psa and default_rmm. For any other error, please reach out to the ROC.