Configure Out of Office on Mailbox Crate

If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace.

What does the Configure Out of Office on Mailbox Crate do?

This Crate lets you select a user to enable, disable, or schedule both internal and external out-of-office messages. All actions are duly logged in a ticket within your PSA for full audit capabilities.

Why use the Configure Out of Office on Mailbox Crate?

• Provide an effortless way to manage out-of-office messages for users

• Ensure that all out-of-office management actions are tracked and auditable

• Enhance operational efficiency by automating the out-of-office message handling process

How the Crate works

• You use the form unpacked with the Crate to select the user whose OoO settings you wish to modify.

• Choose to enable, disable, or schedule the message as required.

• The completed form submission kicks off the workflow.

• The corresponding action is automatically logged in a PSA ticket, providing a reliable record for future audits.

Crate prerequisites

• The Microsoft Graph integration must be set up before unpacking this Crate.

• For ticketing functionality, set up one of the following PSA integrations:

  • Kaseya BMS

  • Halo PSA

  • ConnectWise PSA

  • Freshdesk

  • Datto Autotask PSA

Unpack the Configure Out of Office on Mailbox Crate

1. Navigate to Crates > Crate Marketplace in the Rewst platform.

2. Search for Configure Out of Office on Mailbox.

3. Click on the Crate tile to begin unpacking.

4. Click Unpack Crate.

5. Choose your relevant PSA from the drop-down selector.

6. Click Continue.

7. Note that you have the option under the Form Submission accordion menu to activate the Crate for all future organizations in addition to the current one. Current org-only is the default. You may also set activation to certain tags, trigger criteria, or for integration overrides.

8. Click Unpack.

Use the Crate

1. Navigate to Automations > Forms in the left side menu of your Rewst platform.

2. Search for M365: Set Out of Office Message for Users.

3. Click ⋮> Usages > View Direct URLs.

4. Click on the link for the organization which contains the user you wish to manage. This will launch the form in a new tab.

5. Fill out the form as follows:

   1. The Client drop-down selector should already be populated with the organization name for your user.

   2. Leave the Ticket field blank to create a new ticket, or select the existing ticket from the drop-down selector.

   3. Use the Users drop-down selector to choose one or more users for your form submission.

   4. Click Submit.

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