Find Inactive Computers in RMM Crate

If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace.

What does the Find Inactive Computers in RMM Crate do?

Our Find Inactive Computers in RMM Crate identifies endpoints in the RMM platform that have not checked in within a specified time window. It helps you maintain an accurate view of active devices by highlighting machines that may be offline, decommissioned, or otherwise stale.

How the Crate works

• Defines how long a device can be offline before being considered stale

• Removes the need for manual stale device audits

• Notifies the appropriate team or technician by creating a detailed service ticket

• Keeps RMM inventory accurate and useful by surfacing forgotten or decommissioned endpoints

The Crate is typically triggered by a scheduled cron trigger, which allows for regular check-ins.

Unpack the Find Inactive Computers in RMM Crate

1. Navigate to Crates > Crate Marketplace in the left side menu Rewst platform.

2. Search for Find Inactive Computers in RMM.

   

3. Click on the Crate tile to begin unpacking.

4. Click Unpack Crate.

5. Click Continue.

6. Ensure that Enabled is toggled on for the Cron Job accordion menu under Configure Triggers. Note that you have the option to activate the Crate for all future organizations in addition to the current one. You may also set activation to certain tags, and set trigger criteria or integration overrides.

7. Click Unpack.

Use the Crate

1. Navigate to Automations > Forms in the left side menu of your Rewst platform.

2. Search for Get Form Links and Add to Ticket.

3. Click ⋮ > Usages > View Direct URLs.

4. Click on the link for the organization which contains the user you wish to manage. This will launch the form in a new tab.

5. Choose the organization you'd like to run the form on from the Organization drop-down selector.

6. Click Submit to run the workflow. The workflow will run and automatically add notes to your PSA with the results of the software operation.

Adjust the cron trigger

Test the Crate

To test this Crate, you'll need to adjust the cron trigger's schedule to a few minutes in the future, then adjust it back to your regular schedule after the test. Alternatively, you could wait until the regularly scheduled run occurs and check your result, which would not require you to update the cron trigger schedule.

1. Navigate to Automations > Workflows in the left side menu of your Rewst platform.

2. Search for [REWST - CRATE] RMM: Find Inactive Computers.

   
3. Click on the workflow to view it in the Workflow Builder.

   
4. Adjust the cron trigger's schedule to five minutes from your current time. The workflow will run on its own. Check in your RMM's portal to ensure that the workflow is able to find the inactive computers as expected.

Update the cron trigger schedule

The Crate runs on a cron trigger, and will execute the workflow to generate the ticket at the same time each day. You can adjust the chosen time for execution in the workflow itself. To edit a cron trigger in the workflow to change the timing it will routinely run:

1. Navigate to Automations > Workflows.

2. Search for [REWST - CRATE] RMM: Find Inactive Computers.

3. Click on the workflow to open it in the workflow builder.

4. Click to open the edit trigger menu.

   
5. Update the timing of the cron trigger as desired in the fields under Trigger Parameters. Note that when entering the time into the Cron Schedule field, the correct format is minutes followed by hour. For example, 18 3, not 3 18.

6. Click Submit.

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