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Alerts

⚠️ App Builder Incorrectly Displays HTML Containers March 14th

On Friday, March 14th, some Rewst users experienced disruptions with App Builder where their HTML containers were not displaying correctly. The issue has been identified and a resolution has been implemented.

If you have any urgent concerns, please contact your support team.

⚠️ Routine System Maintenance March 8th

We will be performing maintenance on: Saturday, March 8th, 2025 from 1000 - 1300 EST (1500 – 1800 UTC).

You may experience periodic service interruptions during the maintenance window across all regions.

If you have any urgent concerns, please contact your support team.

⚠️ Routine System Maintenance for UK March 7th / March 8th

We will be performing maintenance on: March 7th, 2025 2100–2300 EST / March 8th, 2025 0200–0400 UTC

No outages or end user impacts are expected. Thank you for your understanding.

If you have any urgent concerns, please contact your support team.

⚠️ Routine System Maintenance February 8th and 15th

We will be performing maintenance on: Saturday, February 8th, 2025 from 2:00PM – 4:00PM EST (19:00–21:00 UTC) Saturday, February 15th, 2025 from 2:00PM – 4:00PM EST (19:00–21:00 UTC)

Please note: You may experience periodic service interruptions during the maintenance windows for instances hosted in the US region.

If you have any urgent concerns, please contact your support team.

⚠️ Transition to OAuth 2.0 Authentication for Pax8 APIs (January 7th, 2025)

As of January 31st, 2025, Pax8 will retire API Key requests as a method of authentication. To ensure uninterrupted access to the Pax8 integration, Rewst customers are required to transition to OAuth 2.0 for API authentication.

To continue using the Pax8 integration with Rewst, you will need to transition to OAuth 2.0 authentication before January 31st, 2025. For information on how to update the configuration in Rewst, check this page: Pax8 - 2025 OAuth transition planning

This transition to OAuth 2.0 provides enhanced security, streamlined user experience, and improved API access management.

If you have any questions or need assistance with the transition, our team is here to help.

⚠️ Upgrade to V4 of ConnectSecure needed by December 31st, 2024

We’re excited to share an important update regarding your ConnectSecure integrations (formerly CyberCNS). To enhance functionality and ensure seamless performance, we’ve developed a new V4 version of the ConnectSecure integration. This update is designed to provide improved capabilities and long-term support as we transition from the V3 integration, which will reach its end-of-life on December 31st, 2024.

While the migration to V4 requires a few configuration steps, we’ve made the process straightforward. Simply reach out to your ConnectSecure representative or log in to your ConnectSecure instance to obtain your V4 credentials and hostname. Please note that related endpoints in your existing generic actions will also need to be updated to the new URLs.

To make the transition as smooth as possible, we’ve created detailed migration documentation, which you can find here: https://docs.rewst.help/documentation/integrations/security/cybercns/connectsecure-integration-migration-v3-to-v4.

We’re here to support you every step of the way. If you have any questions or need assistance, don’t hesitate to reach out to our team.Thank you for partnering with Rewst as we continue to enhance your experience with ConnectSecure!

⚠️ Pax8 Rate Limit Issue (November 22nd, 2024)

Issue Identified

Date: Friday, November 22nd, 2024 Time: 12:00 PM EST

Shortly before 12:00 PM EST today, we became aware of an issue affecting users of the Pax8 integration on the US East instance of Rewst. This issue is resulting in "429 - Too Many Requests" errors being returned from the Pax8 integration. This issue prevents users from making changes to the Pax8 integration and running workflows utilizing the integration.This will affect users running our User Onboarding and User Offboarding crates that utilize the Pax8 Integration. Our team is actively collaborating with Pax8 to resolve the issue as quickly as possible. We are continuously monitoring the affected services to evaluate the extent and progression of the problem. We greatly appreciate your patience and understanding during this time. Updates will be shared as more information becomes available.

Updates

For the latest information, please refer to https://status.rewst.io/

Please contact our support team if you have any questions or need further assistance.

⚠️ Resolved: App Builder Domains Not Provisioned in UK (November 13th, 2024)

Issue Resolved

Date: Friday, November 13th, 2024 Time: 7:38 PM EDT

We were performing upgrades across all Rewst instances to how we provision domains for live sites. The upgrades were successful in all of our instances, but failed in prod US at 6:33 PM EST. We were troubleshooting for 50 minutes and managed to roll back at 7:23PM bringing rew.st domains back up. There was additional work needed to get custom domains back, which was completed at 7:38PM.

Issue Identified

Date: Friday, November 13th, 2024 Time: 6:33 PM EDT

App Builder domains were not being provisioned in UK leading to live sites not being available.

Updates

For the latest information, please refer to https://status.rewst.io/

Please contact our support team if you have any questions or need further assistance.

⚠️ Resolved: Platform Disruption to Workflow Processes for US Customers (November 6th, 2024)

Date: Wednesday, November 6th, 2024

Time: 10:53 AM - 11:40AM EST

On November 6, 2024, from 10:53 AM EST to 11:40 AM EST, an unintended disruption occurred in our production environment, impacting workflow processing for our US customers. While working towards a resolution, there were failures of workflows running at the time. This temporarily affected real-time processing across parts of our application. The issue was resolved and workflows are running as normal.

Thank you for your understanding as we work to strengthen our safeguards. We are committed to maintaining the reliability and resilience of our platform and will continue to enhance our processes to prevent such incidents in the future.

Updates

For the latest information, please refer to https://status.rewst.io/

Please contact our support team if you have any questions or need further assistance.

⚠️ Resolved: Rewst Experiencing Performance Degradation for US Region (November 1st, 2024)

Issue Resolved

Date: Friday, November 1st, 2024 Time: 4:30 PM EDT

After further investigation, it was discovered that a previous settings change intended to improve performance was causing timeouts because of the large number of connections in the environment. Upon reverting the setting, performance returned back to normal around 4:30PM EDT.

Issue Identified

Date: Friday, November 1st, 2024

Time: 11:58 AM EST

ReOn Friday, November 1, 2024 beginning at 10:23AM EDT, the workflow engine began exhibiting slow performance while executing tasks. Our platform team was alerted when the pending task queue grew out of normal boundaries and began investigating the problem.

Updates

Time: 2:00 PM EST Investigation showed that increasing the number of worker nodes had an adverse affect on workflow processing, pointing to a potential issue with the message queue system experiencing timeouts. To stabilize the task queues, the team adjusted the number of worker nodes until processing normalized, while continuing to troubleshoot the root cause. By 2PM EDT, the task processing rate was normalized, although still slower than normal.

For the latest information, please refer to https://status.rewst.io/

Please contact our support team if you have any questions or need further assistance.

⚠️ Resolved: Workflows Failing to Execute in app.rewst.eu (October 31st, 2024)

Date: Thursday, October 31st, 2024

Time: 8:20 UTC / 4:20 AM EDT

October 31st, 2024 at 8:20 UTC Rewst discovered an issue with workflow executions initializing in the European instance. UK Customers were not affected. This was escalated internally for review per the standard process. Rewst traced the issue to a partition issue. This issue was fixed and Rewst is currently operating as normal while we work to publish a long-term fix to ensure this doesn't happen again.

Updates

For the latest information, please refer to https://status.rewst.io/

Please contact our support team if you have any questions or need further assistance.

⚠️ Routine System Maintenance (October 26, 2024)

Date: Saturday, October 26, 2024

Time: 3PM to 3:30PM ET

During this period, the system will remain online; however, you may experience temporary performance degradation, such as slower response times. We appreciate your understanding as we work to enhance the performance and reliability of our platform. If you have any concerns or experience significant issues, please reach out to our support team or your CSM.

⚠️ Resolved: Slow User Interface (UI) Load Times (October 3rd, 2024)

Date: Thursday, October 3rd, 2024

Time: 22:00 UTC / 6:00 PM EDT

October 3, 2024 at 22:00 UTC Rewst was notified of slow user interface (UI) load times and reduced accessibility of the platform. This was escalated internally for review per standard process. Rewst traced the issue to a slow-running common request. This resulted in Rewst Forms and UI elements not loading for some users and reduced functionality for other users from 22:00 to 23:15 UTC. Rewst is currently operating as normal while we continue to investigate the root cause of this issue. More information will be provided as it becomes available.

⚠️ Update To Disable Forms (September 30th, 2024)

Issue Identified

Date: Monday, September 30th, 2024

We released an update that corrected an issue where some forms marked as "disabled" were still functioning. If you had disabled form triggers within a workflow, they may now be correctly inactive. We’ve noticed a few customers were using these forms in production, and the update has properly disabled them.

If you’re impacted by this change, simply re-enable the form in your trigger settings.

⚠️ Resolved: Lost Form Access (September 12th, 2024)

Issue Identified

Date: Thursday, September 12, 2024 Time: 11:17 PM EDT

An update aimed at improving load times for custom forms was implemented at 3 PM EDT. This update unintentionally caused some users to lose access to forms.

Issue Resolved

Date: Thursday, September 12, 2024 Time: 11:55 PM EDT

Following standard procedures, the update was rolled back, and the issue was resolved.

If you have any questions or concerns, please contact the ROC support team via Discord or contact your Customer Success Manager.

Thank you for your understanding and patience as we work to improve our platform!

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