IT Glue integration

If you’re new to integrations in Rewst, read through our introductory integration documentation here.

What does the IT Glue integration do?

Rewst's IT Glue integration brings powerful documentation capabilities to your applications, enhancing IT knowledge management and streamlining workflows. Seamlessly access and collaborate on IT Glue's documentation repository, gaining centralized access to critical information, configurations, and processes. Improve efficiency, ensure consistency, and enhance IT service delivery. Leverage the collective knowledge and expertise stored in IT Glue to troubleshoot issues, onboard new team members, and deliver exceptional IT support.

Set up the IT Glue integration

Password access

Rewst requires the Password Access checkbox to be enabled on the API Keys screen in ITGlue Account Settings.

Ensure that this setting is checked before attempting integration setup

Set up steps in IT Glue

IT Glue's most up-to-date information for how to generate an API key can be found here.

  1. Navigate to Admin > Settings in your IT Glue application.

  2. Click the API keys tab.

  3. Scroll to bottom and click + on the right side.

  4. Enter a name for the API key.

  5. Click Generate API key.

  6. Check the Password Access box.

  7. Copy and Save the API key. Note that you won't be able to view the API key again once it has been generated.

Set up steps in Rewst

  1. Navigate to Configuration > Integrations in the left side menu of your Rewst platform.

  2. Search for ITGlue in the integrations page.

  3. Click on the integration tile to launch the configuration setup page.

  4. Enter the API key copied from IT Glue into the API Key field.

  5. Choose your Base URL for your IT Glue environment, related to region, from the Base URL drop-down selector.

  6. Set the Use Rewst IP Address drop-down selector to True or False.

  7. Click Save Configuration.

  8. Rewst will do a quick validation of your input. Once completed, you'll see a new section beneath the configuration form for organization mapping. Complete your mapping as desired.

Troubleshoot the IT Glue integration

Forbidden errors

If you've selected Allow specific IP addresses in IT Glue rather than Allow access from all IP addresses, you will need to add the Incoming and outgoing domains and IPs into the IP Access Control within IT Glue.

Here's how you can do it:

  1. Navigate to the IP Access Control settings within IT Glue.

  2. Add Rewst's IP address to the list of allowed IP addresses.

After adding Rewst's IP address, the forbidden error should be resolved and you should be able to successfully set up the IT Glue integration.

For more information, check IT Glue's own documentation.

Add Rewst flexible assets to sidebar in IT Glue

If you have created flexible assets in Rewst, and want to add them to your sidebar in IT Glue:

  1. Log in to your IT Glue admin account.

  2. Click the Admin tab in the top menu.

  3. Scroll down and click Customize Sidebar.

  4. Choose your assets to add to the sidebar under Flexible Assets.

  5. When finished, click the green Save button. Your sidebar should be updated. This section is also where you may reset the sidebar to default, if you wish to remove Rewst's flexible assets.

Actions and endpoints

For more on how actions work in Rewst, check out our introductory actions documentation here.

Category
Action
Description

Accounts Users

List Users

Gets a list of users

Accounts Users

Get Accounts User

Gets a specific user by it's ID.

Accounts Users

Update Accounts User

Description coming soon...

Configuration Interfaces

List Configuration Interfaces

Gets a list of configuration interfaces

Configuration Interfaces

Get Configuration Interface

Gets a specific configuration interface by it's ID.

Configuration Interfaces

Create Configuration Interface

Creates a new configuration interface

Configuration Interfaces

Update Configuration Interface

Description coming soon...

Configuration Statuses

List Configuration Statuses

Gets a list of Configuration Statuses

Configuration Statuses

Get Configuration Status

Gets a specific Configuration Status by it's ID.

Configuration Statuses

Create Configuration Status

Creates a new Configuration Status

Configuration Statuses

Update Configuration Status

Description coming soon...

Configuration Types

List Configuration Types

Gets a list of configuration types

Configuration Types

Get Configuration Type

Gets a specific configuration type by it's ID.

Configuration Types

Create Configuration Type

Creates a new configuration type

Configuration Types

Update Configuration Type

Description coming soon...

Configurations

List Configurations

Gets a list of configurations

Configurations

Get Configuration

Gets a specific configuration by it's ID.

Configurations

Create Configuration

Creates a new configuration

Configurations

Update Configuration

Description coming soon...

Contact Types

List Contact Types

Gets a list of contact types

Contact Types

Get Contact Type

Gets a specific contact type by it's ID.

Contact Types

Create Contact Type

Creates a new contact type

Contact Types

Update Contact Type

Description coming soon...

Contacts

List Contacts

Gets a list of contacts

Contacts

Get Contact

Gets a specific contact by it's ID.

Contacts

Create Contact

Creates a new contact

Contacts

Update Contact

Description coming soon...

Countries

List Countries

Gets a list of countries

Countries

Get Country

Gets a specific country by it's ID.

Domains

List Domains

Gets a list of domains

Expirations

List Expirations

Description coming soon...

Exports

Create Export

Creates a new export for a single organization if organization_id is specified. If it is not the new export will be for all organizations.

Exports

List Exports

Returns a list of exports in your account.

Exports

Get Export

Gets a specific export by its ID.

Exports

Delete Export

Delete an export by ID.

Flexible Asset Fields

List Flexible Asset Fields

Gets a list of flexible asset fields

Flexible Asset Fields

Get Flexible Asset Field

Gets a specific flexible asset field by it's ID.

Flexible Asset Fields

Create Flexible Asset Field

Creates a new flexible asset field

Flexible Asset Fields

Update Flexible Asset Field

Description coming soon...

Flexible Asset Fields

Delete Flexible Asset Field

Description coming soon...

Flexible Asset Types

List Flexible Asset Types

Gets a list of flexible Asset Types

Flexible Asset Types

List Flexible Asset Types v2

Gets a list of flexible Asset Types

Flexible Asset Types

Get Flexible Asset Type

Gets a specific flexible Asset Type by it's ID.

Flexible Asset Types

Create Flexible Asset Type

Creates a new flexible asset type

Flexible Asset Types

Update Flexible Asset Type

Description coming soon...

Flexible Assets

List Flexible Assets

Gets a list of flexible assets

Flexible Assets

Get Flexible Asset

Gets a specific flexible asset by it's ID.

Flexible Assets

Create Flexible Asset

Creates a new flexible asset

Flexible Assets

Update Flexible Asset

Description coming soon...

Flexible Assets

Delete Flexible Asset

Description coming soon...

Generic Request

IT Glue API Request

Generic action for making authenticated requests against the IT Glue API

Groups

List Groups

Gets a list of groups

Groups

Get Group

Gets a specific group by it's ID.

Locations

List Locations

Gets a list of locations

Locations

Get Location

Gets a specific location by it's ID.

Locations

Create Location

Creates a new location

Locations

Update Location

Description coming soon...

Locations

Delete Location

Description coming soon...

Logs

List Logs

Gets a list of logs

Manufacturers

List Manufacturers

Gets a list of manufacturers

Manufacturers

Get Manufacturer

Gets a specific manufacturer by it's ID.

Manufacturers

Create Manufacturer

Creates a new manufacturer

Manufacturers

Update Manufacturer

Description coming soon...

Models

List Models

Gets a list of models

Models

Get Model

Gets a specific model by it's ID.

Models

Create Model

Creates a new model

Models

Update Model

Description coming soon...

Operating Systems

List Operating Systems

Gets a list of Operating Systems

Operating Systems

Get Operating System

Gets a specific Operating System by it's ID.

Organization Statuses

List Organization Statuses

Gets a list of organization statuses

Organization Statuses

Get Organization Status

Gets a specific organization status by it's ID.

Organization Statuses

Create Organization Status

Creates a new organization status

Organization Statuses

Update Organization Status

Description coming soon...

Organization Types

List Organization Types

Gets a list of organization types

Organization Types

Get Organization Type

Gets a specific organization type by it's ID.

Organization Types

Create Organization Type

Creates a new organization type

Organization Types

Update Organization Type

Description coming soon...

Organizations

List Organizations

Gets a list of organizations

Organizations

Get Organization

Gets a specific organization by it's ID.

Organizations

Create Organization

Creates a new organization

Organizations

Update Organization

Description coming soon...

Organizations

Delete Organization

Description coming soon...

Password Categories

List Password Categories

Gets a list of password categories

Password Categories

Get Password Category

Gets a specific password category by it's ID.

Password Categories

Create Password Category

Creates a new password category

Password Categories

Update Password Category

Description coming soon...

Passwords

List Passwords

Gets a list of passwords

Passwords

Get Password

Gets a specific password by it's ID.

Passwords

Create Password

Creates a new password

Passwords

Update Password

Description coming soon...

Passwords

Delete Password

Description coming soon...

Platforms

List Platforms

Gets a list of platforms

Platforms

Get Platform

Gets a specific platform by it's ID.

Regions

List Regions

Gets a list of regions

Regions

Get Region

Gets a specific region by it's ID.

Related Items

Create Related Item

Creates a relationship between two items

Related Items

Update Related Item Note

Update the note on an existing item relationship

Related Items

Delete Related Item

Delete an existing item relationship

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