September 15, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

General News

• Game Tip for the Week: If you actually want to play games, don't start a YouTube channel where you talk about playing games.

• The Cluck U team will be meeting next week for more awesome education planning! But don't worry, we have some awesome updates for self-service. Here is the updated live schedule for next week:

  • Monday:

    • Rewst 101: Laying the Foundations of Automation @ 12 p.m. ET (No change)

  • Wednesday:

    • Cluck University AMA / Office Hours @ 1:15 p.m. ET (Special day/time)

  • Friday:

    • Rewst 102: Building Basic Workflows @ 12 p.m. ET (Special day/time)

  • Join us in our new Cluck-U Discord channel if you have any questions, comments, or concerns!

Cluck U and Documentation Updates

Cluck University

• We've added more self-service features to provide more value to those taking training on the Cluck University pages, including:

  • A signup for the welcome package, including an email and schedule for live training.

  • Get Credit forms for each course where you can give feedback and validate your understanding!

  • Added a Foundations Certification sign-up page!

Documentation

• Open Mic - September 8th Video and Page Added

• Added Huntress Integration Setup Page

• Added an Actions & Endpoints page for IT Glue

• Added alternative download instructions for Datto RMM PowerShell cpt file

• Added Date-Time Comparisons Jinja Page

• Added Block Scope Jinja page

• Added Jinja Macros Jinja page

• Added note about signing up for the Australian Open Mic on the Resources page

• Updates and Fixes

  • Updated steps and added images to the Auvik Integration Setup page.

  • Updated steps and added images to the ConnectWise Automate Integration Setup page.

  • Updated IT Glue Integration Setup page.

  • Fixed Typo on Datto RMM page.

  • Fixed Typo on Kaseya VSA page

  • Updated List Comprehension title to "Working with Lists"

  • Updated Internal Rewst Jinja Examples!

  • Added "What is meant by the term "Workflow Wrapper" when discussed by the ROC team?" section to the FAQ page.

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.