Cork Compliance Event to PSA Ticket Crate

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What does the Cork Compliance Event to PSA Ticket Crate do?

The Cork Compliance Event to PSA Ticket Crate scans Cork compliance events daily and automatically creates PSA tickets for any detected issues. It checks for existing open tickets to prevent duplicates, ensuring efficient tracking. If a previous ticket has been closed and a new event is found, it generates a new ticket

Crate prerequisites

Before unpacking this Crate, you must first:

• Set up the Cork integration

• Set up your PSA integration

Unpack the Cork Compliance Event to PSA Ticket Crate

1. Navigate to Crates > Crate Marketplace in the Rewst platform.

2. Search for Cork: Compliance Event To PSA Ticket.

3. Click on the Crate tile to begin unpacking.

4. Click Continue.

5. Enter your estimate into the Time Saved (seconds) field.

6. By default, both triggers should be toggled on. Note that under the Configure Triggers and Cron Job accordion menus, you have the option to activate for all current and future managed organizations, or for specific organizations chosen from the Activate for organizations drop-down selector. You may also activate for organizations with specific tags.

7. Click Unpack.

8. Navigate to Automations > Forms.

9. Search for [REWST] Cork Compliance Setup Form.

   
10. Click ⋮ , then Usages.

11. Click View Direct URLs.

12. Click on the URL to launch the form.

13. Select a Reporting Type from the drop-down selector.

14. Select a Board ID from the drop-down selector.

15. Select a Ticket Creation Status.

16. Check the (Optional) Ticket Type box, if desired, and choose the type from the Ticket Type drop-down selector.

17. Click Submit.

Use the Cork Compliance Event to PSA Ticket Crate

After submitting the form during the unpacking process, the Crate will function as long as triggers are enabled. If triggers are disabled, open the workflow and enable them.

Schedule

• By default, he workflow runs daily at 5:00 AM, but this is adjustable via the Crate's cron trigger.

• The Crate is designed to run once per day.

Reporting

• The setup form creates the org variable: cork_compliance_reporting_type when a reporting type is selected.

• To change this, rerun the form or manually edit via organization variables in Rewst.

Reporting Types

• Company (default): One ticket for all device events per company.

• Device: Separate ticket for each device with compliance events.

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