# December 16, 2022 - Tackle tough ticket triage troubles and flatten funkily formatted lists

As always, we get an update from our fearless Dev Team leader and CTO Nick who talks about new bulk selection/deletion options and developments on upcoming tagging functionality.

Then we hear from Tim to show us how to flatten pesky nested lists in Jinja with the new flatten functionality.

After that, making his ROC call debut, we have Matt walking through a ticket consolidation workflow to group related tickets during outages.

Finally, we take some questions from the group around upcoming ROC/Dev work and general queries!

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## Contents of the recording

<details>

<summary><strong>Contents of the Call</strong></summary>

This call is for people who are: Interested in building their own workflows Wanting to stay on top of new developments Just want to learn more about Rewst and participate in the community We will talk about the platform, news, some training, and any Q\&A. As always, feel free to unmute and interrupt us, this is an interactive call! ​

</details>

<details>

<summary><strong>How to get help from the ROC</strong></summary>

How to get help - Engage the ROC in Slack - Email support coming soon! - \[FUTURE] Live chat in the app - Would this be helpful to people? - Documentation - <https://rewst.help> - Feature Requests - <https://rewst.canny.io/>

</details>

<details>

<summary><strong>Updates for the week</strong></summary>

* Check out the release notes here

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<details>

<summary><strong>Learning Topic</strong></summary>

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<summary><strong>Show &#x26; Tell</strong></summary>

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