Create a ticket via Discord

Create a ticket

When you encounter an issue that needs our attention, creating a ticket is a straightforward process. Here's how you can do it:

1. Right-click the message that pertains to the issue you're experiencing.

2. A menu will appear. Click Create Support Ticket under Apps.

3. You'll be presented with some information to confirm the information for the ticket you will be submitting.

   • Note - If you see a warning stating that the author of the message is not verified, the author should follow our verification steps as outlined here.

4. Click Submit Ticket. This will start the ticket creation process.

5. This will then create a thread within your channel to allow for easier communication on that specific issue.

Our support team will then review the ticket and get back to you based on the priority level of your issue.

When to create a support ticket

If you're unsure whether your issue warrants creating a ticket or not, we've got you covered. Please refer to our Support Priorities page for guidance on when to log a ticket versus having a discussion in your channel.

Remember, if you have any questions or need assistance, don't hesitate to reach out to a member of the support team. We're here to help!