January 6, 2023 - Training Update

Explore what new changes the CS team has made in the last week.

This can be anything from new community changes how to get in touch with the team or setting up recurring meetings

General News

• Welcome to Greggory and Jareth, our brand new ROC automation specialists!

Community & Customer Feedback (with future plans!)

HAI ASHE

Tickets

• With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

  • A discussion with a ROC engineer that doesn't result in a fix on first discussion

  • If you have a call to troubleshoot, create workflows or other ROC work

  • For all onboarding or expansion work

  • If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the botom of this page

Contacting Customer Success!

• Contact Jesse directly or Ryan our onboarding specialist or Ashley our VP of Customer Experience

• Ask for assistance in #the-kewp in Slack!

• Ask for assistance in Discord

Reasons why you might want CS?

• You'd like an update on your ticket

• You'd like to set up a recurring meeting for your company

• You're stuck setting up an integration, org variable, trigger, action or any other part of Rewst and have already asked in the-kewp

• You're running a workflow and it failed or you have an error and you have already asked the-kewp

• You're building something cool and don't know what to do next!

• You have an idea for a new workflow you'd like to build

• You think you've found a bug in Rewst

• You'd just like a nice chat with a friendly(ish) Canadian

• You found something that you want to improve with Documentation

If you'd like to see these in action, review the latest Open Mic recording here