# September 27, 2024 - 3 Examples of Automations that Help with Ticket Management

## Join Live!

Join us live every Friday at 3 pm EST!

[Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Open Mic Video Recording

{% embed url="<https://youtu.be/Ywvew62-0xw>" %}

### Contents of the Recording:

🎤 Aharon intros the Open Mic.

🔄 Nick gives Dev updates.

📦 Danial provides Crate Marketplace updates.

📚 Brandon shares Education updates.

🎙️ Tanner shows an automation that updates the season and episode numbers for his podcast episodes.

🎫 Will demos a workflow that updates tickets by adding the company to the ticket.

⚙️ Logan shows how he consolidated multiple triggered workflows into one.

🌍 Devin demos a workflow for creating exceptions in regional-based conditional access.

📦 RJ shows a workflow that retrieves a FedEx tracking label and updates the associated ticket.

❓ Q\&A with Tim Fornett.

<details>

<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**

* 🥚 Rewst Docs: <https://docs.rewst.help>
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

</details>


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