# December 6, 2024: Mastering Patch Management, Budget Alerts, and Ticket Assignments

### **Join Live!**

Join us live every Friday at 3 pm EST!

[Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Latest Open Mic Video Recording

{% embed url="<https://youtu.be/los__naJ3Z0>" %}

### Contents of the Recording:

🎤 Aharon kicks off the Open Mic.

🛠️ Danial shares Dev updates, highlighting BitDefender and Connect Secure V4 integrations and upcoming migrations.

📋 Jen demonstrates an SOP for automating ticket assignments in ConnectWise, simplifying project management.

📈 Damon showcases a project budget alerting workflow, integrating updates into Slack for easy tracking.

🔧 Brian walks through a patch management automation, addressing common issues in ConnectWise RMM.

🤝 Community conversations focus on key insights into HTML generation, ChatGPT use cases, and advice for overcoming technical barriers without a developer background.

<details>

<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**

* 🥚 Rewst Docs: <https://docs.rewst.help>
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

</details>


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