MSP Reporting Portal
Last updated
Last updated
The Reporting Portal is designed specifically for MSPs who need powerful reporting tools at their fingertips. Offering a comprehensive view of critical business metrics, this portal allows MSPs to track everything from device health to ticketing trends, all backed by real-time data from Rewst workflows. With a focus on customisability and actionable insights, the Reporting Portal provides the analytics you need to make data-driven decisions.
Device Health and Warranty Tracking: Stay on top of your client devices, with automatic reporting on warranty status, device health, and replacement cycles. Never miss a critical date for warranty expiration or device end-of-life.
Ticket Reporting and Trends: Get a clear picture of your support operation's efficiency. Analyse ticket volumes, response times, and resolutions to ensure your team is performing at its best.
As with the other portals, the Reporting Portal is built with Bulma CSS, allowing for seamless customisation to match your branding needs. Whether it’s changing the colour scheme or updating logos, you have full control over the look and feel of your portal.
Modular Components: The Reporting Portal is built on a system of templates and HTML components, allowing you to adjust sections of the portal easily without affecting the entire site.
Easy Theming: With the pre-built Rewst forms, you can quickly update colours, logos, and other visual elements using simple hex code inputs, making it easy to match your branding without needing any CSS expertise.
Actionable Insights: Gain access to real-time data across all your client environments, giving you the information you need to act quickly on potential issues or to plan for future needs.
Streamlined Reporting: Automate the gathering of key metrics like device health, ticket trends, and warranty status, freeing your team from manual data collection.
Custom Dashboards: Tailor your dashboards to focus on the metrics that matter most to your clients and internal teams, ensuring that every report provides value.
Real-Time Data: The Reporting Portal integrates directly with your existing Rewst workflows, ensuring that the data you see is always up to date and reflective of the current state of your MSP operations.
As with all our portals, we are constantly iterating on the Reporting Portal to make it even more powerful. If you have feedback or ideas for new reporting features, we’d love to hear them! Reach out via Canny, speak to your Customer Success Manager, or connect with any Rewst team member.
The Reporting Portal is currently available upon request. Please refer to the FAQ for more details on how to get started.
