June 6, 2025: Auto-assign ConnectWise tickets

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Open Mic Video Recording

Contents of the Recording:

• 🗣️ Aharon opens the session emphasizing curiosity, community participation, and issues with a recent system loop bug affecting Redis utilization.

• 📢 Ashe previews the agenda and transitions to internal updates, beginning with George.

• 🤝 George announces the new Ninja One channel in community chat, upcoming PAX 8 Beyond conference, and keynote speaker Duncan Wardle for Flow.

• 🔍 Danial highlights multiple product updates, including improved search/filtering for workflows, Open Tech Secure Cloud integration, and dynamic dropdowns in App Builder.

• 🛠️ JP introduces new and updated crates, including a refactor of the ConnectWise Pod and a new crate for Cork, plus bug fixes and testing efforts.

• 🎓 Clea celebrates recent certifications, previews updated training and onboarding materials, and introduces a new course on completion handlers.

• 🧠 Linda demos a workflow that automates assigning ConnectWise tickets using parsed customer data and team tab info for accurate routing.

• ⚙️ Tre presents a dual-purpose ticket tool listener that logs successes and failures, with Jira bug creation for failed workflows and PSA health checks.

• ♻️ Jon shares a reusable retry logic workflow to simplify failure handling using pre-set Jinja snippets and streamlined connections.

• 📊 Rod shows a PowerApps-based UI update that visually reflects workflow execution status via iframe and update text elements in App Builder.

• 📥 Reed details a workflow addressing Microsoft Defender's email quarantining conflicts with Perception Point, automating false positive management.

• 🎤 Aharon closes the session with reminders about Flow, platform updates, and supporting peers in The Kewp.

How to Get Help

• 💬 Chat (Discord): https://discord.gg/rewst​​

  • Private #{{ msp }} channel

  • #the-kewp

• 🎫 Submit Tickets to: [email protected]

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/

CLUCK UNIVERSITY – REWST TRAINING:

• 👨‍🏫 Live Instructor-Led Training: https://calendly.com/cluck-u/

• 🏁 Rewst Foundations Training: https://docs.rewst.help/cluck-university/rewst-foundations-10x

• ▶️ On-demand Videos: https://docs.rewst.help/cluck-university/rewst-foundations-10x

DOCS:

• 🥚 Rewst Docs: https://docs.rewst.help

• ⛩️ Jinja Docs: https://jinja.palletsprojects.com/

KEY LINKS:

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/