June 6, 2025: Auto-assign ConnectWise tickets

Join Live!

Join us live every Friday at 3 pm EST!

Download the Calendar Invite here!

Open Mic Video Recording

Contents of the Recording:

  • 🗣️ Aharon opens the session emphasizing curiosity, community participation, and issues with a recent system loop bug affecting Redis utilization.

  • 📢 Ashe previews the agenda and transitions to internal updates, beginning with George.

  • 🤝 George announces the new Ninja One channel in Discord, upcoming PAX 8 Beyond conference, and keynote speaker Duncan Wardle for Flow.

  • 🔍 Danial highlights multiple product updates, including improved search/filtering for workflows, Open Tech Secure Cloud integration, and dynamic dropdowns in App Builder.

  • 🛠️ JP introduces new and updated crates, including a refactor of the ConnectWise Pod and a new crate for Cork, plus bug fixes and testing efforts.

  • 🎓 Clea celebrates recent certifications, previews updated training and onboarding materials, and introduces a new course on completion handlers.

  • 🧠 Linda demos a workflow that automates assigning ConnectWise tickets using parsed customer data and team tab info for accurate routing.

  • ⚙️ Tre presents a dual-purpose ticket tool listener that logs successes and failures, with Jira bug creation for failed workflows and PSA health checks.

  • ♻️ Jon shares a reusable retry logic workflow to simplify failure handling using pre-set Jinja snippets and streamlined connections.

  • 📊 Rod shows a PowerApps-based UI update that visually reflects workflow execution status via iframe and update text elements in App Builder.

  • 📥 Reed details a workflow addressing Microsoft Defender's email quarantining conflicts with Perception Point, automating false positive management.

  • 🎤 Aharon closes the session with reminders about Flow, platform updates, and supporting peers in Discord.

How to Get Help

CLUCK UNIVERSITY – REWST TRAINING:

DOCS:

KEY LINKS:

Last updated

Was this helpful?