> For the complete documentation index, see [llms.txt](https://docs.rewst.help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rewst.help/updates/roc-open-mics/roc-open-mics-north-america/2025-roc-open-mics/june-6-2025-auto-assign-connectwise-tickets.md).

# June 6, 2025: Auto-assign ConnectWise tickets

### **Join Live!**

Join us live every Friday at 3 pm EST!

[Download the Calendar Invite here](https://engine.rewst.io/webhooks/custom/trigger/02eb02e2-1177-43d9-9e13-8547414979fc/c47fdd7f-4075-47a8-ba92-94e790e67c06?request_type=open_mic_link&)!

## Open Mic Video Recording

{% embed url="<https://youtu.be/MLfULeJdOc0>" %}

### Contents of the Recording:

* 🗣️ Aharon opens the session emphasizing curiosity, community participation, and issues with a recent system loop bug affecting Redis utilization.
* 📢 Ashe previews the agenda and transitions to internal updates, beginning with George.
* 🤝 George announces the new Ninja One channel in community chat, upcoming PAX 8 Beyond conference, and keynote speaker Duncan Wardle for Flow.
* 🔍 Danial highlights multiple product updates, including improved search/filtering for workflows, Open Tech Secure Cloud integration, and dynamic dropdowns in App Builder.
* 🛠️ JP introduces new and updated crates, including a refactor of the ConnectWise Pod and a new crate for Cork, plus bug fixes and testing efforts.
* 🎓 Clea celebrates recent certifications, previews updated training and onboarding materials, and introduces a new course on completion handlers.
* 🧠 Linda demos a workflow that automates assigning ConnectWise tickets using parsed customer data and team tab info for accurate routing.
* ⚙️ Tre presents a dual-purpose ticket tool listener that logs successes and failures, with Jira bug creation for failed workflows and PSA health checks.
* ♻️ Jon shares a reusable retry logic workflow to simplify failure handling using pre-set Jinja snippets and streamlined connections.
* 📊 Rod shows a PowerApps-based UI update that visually reflects workflow execution status via iframe and update text elements in App Builder.
* 📥 Reed details a workflow addressing Microsoft Defender's email quarantining conflicts with Perception Point, automating false positive management.
* 🎤 Aharon closes the session with reminders about Flow, platform updates, and supporting peers in The Kewp.

<details>

<summary><strong>How to Get Help</strong></summary>

* 💬 Chat (Discord): [https://discord.gg/rewst​​](https://discord.gg/rewst%E2%80%8B%E2%80%8B)
  * Private #{{ msp }} channel
  * \#the-kewp
* 🎫 Submit Tickets to: <the_roc@rewst.io>
* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

**CLUCK UNIVERSITY – REWST TRAINING:**

* 👨‍🏫 Live Instructor-Led Training: <https://calendly.com/cluck-u/>
* 🏁 Rewst Foundations Training: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>
* ▶️ On-demand Videos: <https://docs.rewst.help/cluck-university/rewst-foundations-10x>

**DOCS:**

* 🥚 Rewst Docs: <https://docs.rewst.help>
* ⛩️ Jinja Docs: <https://jinja.palletsprojects.com/>

**KEY LINKS:**

* 📝 Feature Request + Integration Requests: <https://rewst.canny.io/>

</details>


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