June 6, 2025: Auto-assign ConnectWise tickets
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🗣️ Aharon opens the session emphasizing curiosity, community participation, and issues with a recent system loop bug affecting Redis utilization.
📢 Ashe previews the agenda and transitions to internal updates, beginning with George.
🤝 George announces the new Ninja One channel in Discord, upcoming PAX 8 Beyond conference, and keynote speaker Duncan Wardle for Flow.
🔍 Danial highlights multiple product updates, including improved search/filtering for workflows, Open Tech Secure Cloud integration, and dynamic dropdowns in App Builder.
🛠️ JP introduces new and updated crates, including a refactor of the ConnectWise Pod and a new crate for Cork, plus bug fixes and testing efforts.
🎓 Clea celebrates recent certifications, previews updated training and onboarding materials, and introduces a new course on completion handlers.
🧠 Linda demos a workflow that automates assigning ConnectWise tickets using parsed customer data and team tab info for accurate routing.
⚙️ Tre presents a dual-purpose ticket tool listener that logs successes and failures, with Jira bug creation for failed workflows and PSA health checks.
♻️ Jon shares a reusable retry logic workflow to simplify failure handling using pre-set Jinja snippets and streamlined connections.
📊 Rod shows a PowerApps-based UI update that visually reflects workflow execution status via iframe and update text elements in App Builder.
📥 Reed details a workflow addressing Microsoft Defender's email quarantining conflicts with Perception Point, automating false positive management.
🎤 Aharon closes the session with reminders about Flow, platform updates, and supporting peers in Discord.
💬 Chat (Discord):
📝 Feature Request + Integration Requests:
👨🏫 Live Instructor-Led Training:
🏁 Rewst Foundations Training:
▶️ On-demand Videos:
🥚 Rewst Docs:
⛩️ Jinja Docs:
📝 Feature Request + Integration Requests: