June 20, 2025: The PSA Automations That Quietly Saves Hours Every Week

Join Live!

Join us live every Friday at 3 pm EST!

Download the Calendar Invite here!

Open Mic Video Recording

Contents of the Recording:

• 🎙️ The session opens with a welcome from Aharon, who emphasizes the importance of asking questions for MSP success and highlights the upcoming FLOW event.

• 💬 Ashe introduces the technical nature of the session and hands it off to George, who encourages attendance at FLOW and shares community best practices.

• 📱 Brooke provides a developer update, showcasing new app builder features, dashboard improvements, and workflow filtering upgrades.

• 🔧 Riggs details a major fix that significantly reduced workflow initialization failures through backend optimizations.

• 📊 Brooke presents a new workflow executions widget for the dashboard, clarifying its recent launch and data availability.

• 🛠️ George gives a demo of new app builder features including updated themes, reset buttons, background customization, and layout presets.

• 🧰 JP introduces a new Windows Patch Deployer crate and previews upcoming marketplace additions, including BitLocker-focused workflows.

• 🎓 Clea shares certification shoutouts, upcoming training, a course preview, and tips for navigating unfinished courses in CluckU.

• 🏃 Ben demos a wellness contest workflow that integrates forms, Slack, SQL, and block kit to create an interactive engagement tool.

• 📋 Hunter presents a workflow that ensures ConnectWise tasks are completed, automatically notifies users, and prevents duplicates with Ginga logic.

• 🔁 Derek shares a subworkflow for setting ticket statuses in ConnectWise using board lookups and status name-to-ID matching.

• ⚙️ Stuart walks through a dramatically optimized auditing workflow for client devices using SQL caching and ID normalization.

• 🗣️ The open mic begins with Aharon teasing surprises for FLOW, including ideas like a promotional chicken suit for the event.

• 🧪 Andrew raises an issue with DNS Filter user retrieval, which sparks a group troubleshooting session about API limitations and endpoint access.

• 🧵 Jeffrey demos a mirrored ticketing system and gets help resolving an issue with duplicate notes through custom field locking suggestions.

• 🎤 The session closes with open Q&A and final comments from Aharon about the upcoming FLOW keynote and conference excitement.

How to Get Help

• 💬 Chat (Discord): https://discord.gg/rewst​​

  • Private #{{ msp }} channel

  • #the-kewp

• 🎫 Submit Tickets to: [email protected]

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/

CLUCK UNIVERSITY – REWST TRAINING:

• 👨‍🏫 Live Instructor-Led Training: https://calendly.com/cluck-u/

• 🏁 Rewst Foundations Training: https://docs.rewst.help/cluck-university/rewst-foundations-10x

• ▶️ On-demand Videos: https://docs.rewst.help/cluck-university/rewst-foundations-10x

DOCS:

• 🥚 Rewst Docs: https://docs.rewst.help

• ⛩️ Jinja Docs: https://jinja.palletsprojects.com/

KEY LINKS:

• 📝 Feature Request + Integration Requests: https://rewst.canny.io/