August 25, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

General News

• We've updated the times on our Rewst 104 ~ 106 training to give a 15-minute break between:

  • Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1:15pm EST

  • Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1:15pm EST

  • Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1:15pm EST

  • Thursdays: ROC AMA @ 12pm EST

• Join us in our new Cluck-U Discord channel if you have any questions, comments, or concerns!

Cluck U and Documentation Updates

Cluck University

• Added links to relevant videos on the Rewst 101 page.

Documentation

• Open Mic - August 18th Video and Page Added

• Updates and Fixes

  • Updated Connectwise Pods documentation to include steps for Adding Pods to Tickets

  • Fixed some broken links on the front page

  • Fixed the IT Glue Documentation link on the IT Glue Integration Setup Page.

  • Fixed the Workflow and Crate links on the Rewst Terminology Page.

  • Fixed Broken links on Actions in Rewst page.

  • Fixed code snippet and formatting errors on the Dynamic Options and Inputs page.

  • Removed broken links on the Workflow Notes page.

  • Fixed Broken Rewst platform links on all integration setup pages.

  • Various punctuation and formatting fixes on all the integration setup pages.

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.