This isn’t your typical vendor call—it’s where our community gathers to grow! Every Friday, we meet to share company updates, celebrate ingenious MSP workflows, and spotlight the innovative automations our partners have been cooking up. Think of it as part town hall, part talent show, with a dash of nerdy fun. Whether you join to learn, laugh, or present your masterpiece, this is your stage to connect, collaborate, and inspire. Grab your coffee (or your drink of choice), and let’s keep building brilliance together!
Is 3pm EST on Fridays not a great time for you? Check out our EU and ANZ monthly calls where you can catch all the latest Rewst updates and have the opportunity to view or present live automation demos.
Our Open Mics are recorded and posted here soon after for easy viewing.
🎉 The call kicks off with excitement for the upcoming Flow conference, which has more than doubled in attendance from last year.
🙋♂️ Attendees are reminded that asking questions—especially in Discord and via private channels—is key to succeeding in automation.
⏱️ Engineers are urged to record time savings in automations to clearly demonstrate value to their leadership.
🎥 George invites attendees to record short Workflow Wednesday videos, offering swag and extra goodies at Flow for participants.
📊 A business leaders focus group is highlighted again, and George announces the graduation of the first onboarding cohort with an invitation for others to join the next one.
📚 Clea provides an education update, celebrating certification achievements, highlighting new training content and homepage updates in CluckU, and launching a simple automation contest.
🛠️ Danial presents product updates including lag fixes on the workflow canvas, new form options filtering (demoed by James), and an upcoming marketplace search overhaul (demoed by Brooke).
🔎 Brooke demos the redesigned crate marketplace with improved filtering and search capabilities.
🧪 James demos the new options filtering interface, showcasing use cases like advanced JSON path rules, Ginga filters, org-specific previews, and overrides for synced forms.
🐞 Eric reviews numerous bug fixes across PSA and ticket workflows and previews upcoming crate releases and enhancements.
📦 Paul walks through new crates: Core Compliance to PSA, Nodeware Alert to PSA, and Openext Endpoint Protection ticketing, with setup guidance and automation flows.
📊 Nick shares an advanced monitoring solution using LogicMonitor and Rewst, with full integration via GraphQL and templates to track and alert on workflow execution issues.
🧠 Nick explains how the dashboard helps identify failures, drifts, deletions, and correlates performance trends—providing visibility and reliability across automation.
🗣️ Open discussion follows with questions about workflow continuation after failure, feedback on timeout statuses, and shoutouts to those offering help and support in public channels.
Latest EU Open Mic video recording
Contents of EU Open Mic recording:
📢 Rewst’s Tampa conference is announced, with reminders to register soon due to limited tickets and accommodations, plus mentions of secret side events and a call for attendees to connect.
💬 Discord is emphasized as a core support and knowledge-sharing hub, with private MSP channels and direct Rock team access for building tickets.
🧑🏫 George introduces the “Call to Cohorts” program for structured onboarding and invites experienced partners to serve as guest mentors.
📈 A business leaders focus group is launched to discuss strategic hiring and high-level automation ROI, with a sign-up form shared.
🧵 A new NinjaOne Discord channel is introduced, and attendees are invited to record Workflow Wednesday clips in exchange for Rewst swag.
🛠️ Danial shares product updates including a new StreamOne Ion integration, Freshdesk polling triggers, Proofpoint API enhancements, transform improvements, and a new workflow search/filter UI.
🎓 Lauren highlights new educational content including a video ROI course call, new certifications, course filtering improvements, and featured partner-created content.
🧰 JP and Paul share May's marketplace additions including Chocolatey, SuperOps support, disk space alerts, Org Chart Builder, Acronis script refactor, and SyncMonkey documentation support.
🔧 Paul demonstrates SyncMonkey integration, showing automatic documentation of environments, mailboxes, users, and groups with no manual setup required.
🔁 Brent from Cloudbox explains a robust error-handling framework using listeners, adaptive cards, Teams alerts, and fallback triggers, also addressing marketplace learnings and improvements.
🔂 Rainard presents a reusable workflow that avoids redundant tickets for recurring issues and introduces an acknowledgment flow to suppress alerts as needed.
🔗 Tim and Charlie describe a Microsoft PAL onboarding automation using app registrations, Datau execution, SQL syncing, and webhook communication to replace manual steps.
🧠 Daniel showcases a ConnectWise enhancement that allows engineers to re-run OpenAI ticket analysis from the UI, with other toolbox refinements shared.
🎤 The session wraps with thanks to all presenters, reminders of cohort and focus group sign-ups, and a look ahead to the next Open Mic.
Latest ANZ Open Mic video recording
Contents of ANZ Open Mic recording:
👋 The session begins with a welcome and reminder about Open Mic logistics.
📚 New training courses and certifications are introduced, with Discord badges and LinkedIn certificates.
🧰 Marketplace adds Chocolatey, SuperOps, Acronis, and SyncMonkey documentation crates.
🔍 Jake demos improved workflow filtering and showcases new transform actions for sorting and formatting.
🔌 A walkthrough of the TD Synnex integration setup and execution is presented.
🔄 Ray builds a live workflow for handling Microsoft Graph API paging using OData links.
🧪 Jake walks through creating a custom integration using OpenAPI specs and Swagger tools using CIPP as an example.
💬 The session closes with Q&A, a feature request for form variable display, and a call for feedback.
