August 18, 2023 - Training Update

Explore what new changes the Training team has made in the last week.

General News

• Shout out to all the customers who gave education feedback this week! One highlight is more content on creating tasks using small sub-workflows to speed up automation building. More to come!

• We've updated the times on our Rewst 104 ~ 106 training to give a 15-minute break between:

  • Mondays: Rewst 101 @ 12pm EST + Rewst 104 @ 1:15pm EST

  • Tuesdays: Rewst 102 @ 12pm EST + Rewst 105 @ 1:15pm EST

  • Wednesdays: Rewst 103 @ 12pm EST + Rewst 106 @ 1:15pm EST

  • Thursdays: ROC AMA @ 12pm EST

• Join us in our new Cluck-U Discord channel if you have any questions, comments, or concerns!

• The ROC Open Mic link has been added to the Open Mic page and included in the Navigation under "Additional Resources."

Cluck U and Documentation Updates

Cluck University

• Added the Rewst 106 video.

• Added Resource and Documentation links to Rewst 102 ~ 106 pages.

• Updated steps on Rewst 104 page based on feedback.

Documentation

• Open Mic - August 11th Video and Page Added

• Created a Microsoft Azure Actions Page and Enhanced Setup instructions.

• Added a new consolidated Microsoft CSP Integration Setup page.

• Consolidated the Microsoft Graph integration setup page, added an Actions page, and enhanced the Graph Subscriptions page.

• Completely reworked the Best Practices for Microsoft Integrations and Common Issues with Microsoft Integrations pages.

• Updated the Auvik Integration setup page and added a Actions & Endpoints page.

• Updates and Fixes

  • Updated the top and left navigation for clarity + updated some text on the front page.

  • Updated the Rewst Powershell xml download link on the Kaseya VSA Integration setup page.

  • Updated ConnectWise Manage Integration Setup and Pod Configuration pages.

  • Update the Rewst Script Run file on the Datto RMM Integration Setup page.

  • Added Auth Server Hostname information in the Halo PSA Integration setup page.

  • Updated the Organization Variables list.

  • Various spelling issues were fixed SonicWall Integration Page.

  • Updated Jinja Filters page.

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.