End User Portal
Last updated
Last updated
The End User Portal is designed to empower end users by giving them direct access to key automations and self-service tools. With its intuitive and user-friendly design, the portal provides a streamlined, 24/7 solution for users to manage their needs independently, all while keeping the service desk informed and involved. From password resets to new user onboarding, the portal is a one-stop solution for users to take action without needing to pick up the phone or wait for their action to be done manually.
Self-Service Automation: End users can access and run essential workflows, such as password resets, group changes, onboarding, and offboarding, without having to contact the service desk. This ensures quick resolution of routine tasks, reducing strain on your support team.
Ticket Logging and Workflow Integration: Users can still log tickets and receive updates directly from the portal. Any automation action taken is seamlessly integrated with your Rewst workflows, meaning your team is always kept in the loop.
Customisable Design: Just like the Forms Portal, the End User Portal can be fully customised to match your or your clients' branding, including logos, colour schemes, and more.
The End User Portal leverages the same powerful customisation options as the Forms Portal, using Bulma for CSS to ensure that the design aligns perfectly with your brand.
Modular Components: Like the Forms Portal, the End User Portal is built with modular templates and HTML components. This allows for precise, site-wide customisations or changes to individual elements, making it easy to update specific sections without affecting the entire site.
Easy Theming: Simply adjust the colours and logos using the pre-built Rewst forms. Just enter your hex codes, enter a link to the logo, and apply the branding site-wide without needing to handle complex CSS.
24/7 Self-Service: Users can take control of routine requests, like password resets or group changes, anytime they need. No more waiting on calls or opening service tickets for simple tasks.
Automate Routine Processes: The portal integrates directly with Rewst workflows, allowing users to trigger automations that keep your team informed while still reducing the need for manual intervention.
Customisable User Experience: Provide a branded, polished interface that makes your organisation stand out, while also ensuring ease of use for non-technical users.
Comprehensive Automation: Cover a wide range of user needs—onboarding, offboarding, permissions changes, and more—all managed through one unified platform.
We're continually looking to improve and expand the functionality of the End User Portal, just like we do with our other Marketplace automations. Whether you have feedback, feature requests, or suggestions for new automations, we'd love to hear from you! Share your thoughts on Canny, reach out to your Customer Success Manager, or speak directly with any Rewst team member.
The End User Portal is currently available upon request. Please refer to the FAQ for more details on how to get started.
