# \[Rewst Master v2] PSA-Halo: Get Agents

This workflow serves as a fundamental data retrieval building block that pulls a complete list of technicians/agents from Halo PSA, providing essential personnel data that can be utilized in more complex automation sequences. MSPs would find this function valuable when building ticket assignment workflows, creating technician availability reports, implementing skill-based routing, or developing any automation that requires filtering or assigning work based on agent attributes. Technically, the workflow executes a straightforward API call to Halo PSA that retrieves all agent records, returning them as a structured array that other workflows can filter, iterate through, or use for decision-making processes without requiring administrators to manually extract this information each time it's needed.

This workflow contains 1 task.

### Inputs

* **choose\_variable** - string

### Outputs

* **options**: Array of agent objects.

### Key tasks

* **list\_agents**: HaloPSA integration: List Agents

### Jinja examples

#### Example 1

```jinja
{{ [{"id": agents.id, "label": agents.name, "default": true if agents.id == ORG.VARIABLES[CTX.choose_variable]|d|int else false} for agents in TASKS.list_agents.result.result] }}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.rewst.help/documentation/automations/subworkflows/rewst-master-v2-psa-halo-get-agents.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.