June 13, 2025 - Marketplace Update

New Crates and enhancements

• OpenText Core Endpoint Protection: Create Ticket from File Detection Crate

• Nodeware: Alert To PSA Crate

Bug fixes and chores

• PSA Create Ticket subworkflow:

  • Added additional log_ data aliases for automation_log generation.

  • Added success data alias and output for testing/conditional logic usage.

• ConnectWise PSA Update Ticket workflow:

  • Change of start and end noop action names.

  • Removed unnecessary retry count var.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

• Halo PSA Update Ticket workflow:

  • Change of start and end noop action names.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

• Datto PSA Update Ticket workflow:

  • Change of start and end noop action names.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

• SuperOps Create Ticket workflow:

  • Fix incorrect reference for system org variable (org mapping) in workflow to use correct org variable.

• Alert on AV/EDR coverage gaps

  • Updated sentinel_one_filter_computers task to return the first MAC address if there are multiple.

  • Fixed for loop in sentinel_one_filter_computers task referring to undefined variable.

  • Updated workflow to run even if only 1 AV system is configured.

• Halo PSA Create Ticket workflow:

  • Added org variable for allowing override of the General User search keyword in the list users action.

  • Changed On Success fallback to handle if the General User can't be matched so that it will still create the ticket instead of hitting the failure catch.

• FreshDesk Update Ticket workflow:

  • Change of start and end noop action names.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

  • Change task name for creating an external note from create_internal_note to create_external_note to match intended purpose.

• Export PSA Ticket Overview to CSV:

  • Optimized CW PSA sub performance by using a single list_time_entries action instead of one get_time_entries action per ticket.

  • Added support for the following PSAs:

    • Datto PSA

    • Freshdesk

    • HaloPSA

    • Kaseya BMS

• Kaseya BMS Update Ticket workflow:

  • Change of start and end noop action names.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

  • Fixed issue where status update was not being passed and only org variables would override the status when hitting the complete_workflow branch.

• Service Now Update Ticket workflow:

  • Change of start and end noop action names.

  • Added more log_ data aliases for automation_log generation.

  • Added success alias for testing/conditional logic usage.

Coming soon!

• Patch deployer

• Refactor of Sync Last Logged-In Info to PSA Asset Crate