November 18, 2022 - Training Update

Explore what new changes the CS team has made in the last week.

This can be anything from new community changes how to get in touch with the team or setting up recurring meetings

General News

• Kaseya BMS actions are now fully built out into the New User Onboarding and other workflows!

Community

• Welcome to Ryan, our new Customer Success member who will be specialising in Onboarding new clients! Go say Hello!

Tickets

• With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

  • A discussion with a ROC engineer that doesn't result in a fix on first discussion

  • If you have a call to troubleshoot, create workflows or other ROC work

  • For all onboarding or expansion work

  • If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the botom of this page

New Workflows

• Some documentation pieces around logging M365 Shared Mailboes, Groups and Users and linking them to flexible assets within ITG

• The new BYOD features are built into our Option Generators. Get in touch if you want to start caching data in a database for quicker data retrieval!

If you'd like to see these in action, review the latest Open Mic recording here

Contacting Customer Success!

• Contact Jesse directly

• Ask for assistance in #the-kewp in Slack!

• Ask for assistance in Discord

Reasons why you might want CS?

• You'd like an update on your ticket

• You'd like to set up a recurring meeting for your company

• You're stuck setting up an integration, org variable, trigger, action or any other part of Rewst and have already asked in the-kewp

• You're running a workflow and it failed or you have an error and you have already asked the-kewp

• You're building something cool and don't know what to do next!

• You have an idea for a new workflow you'd like to build

• You think you've found a bug in Rewst

• You'd just like a nice chat with a friendly(ish) Canadian

• You found something that you want to improve with Documentation