• Kaseya BMS actions are now fully built out into the New User Onboarding and other workflows!

• Welcome to Ryan, our new Customer Success member who will be specialising in Onboarding new clients! Go say Hello!

• With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

  • A discussion with a ROC engineer that doesn't result in a fix on first discussion

  • If you have a call to troubleshoot, create workflows or other ROC work

  • For all onboarding or expansion work

  • If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the botom of this page

• Some documentation pieces around logging M365 Shared Mailboes, Groups and Users and linking them to flexible assets within ITG

• The new BYOD features are built into our Option Generators. Get in touch if you want to start caching data in a database for quicker data retrieval!

If you'd like to see these in action, review the latest Open Mic recording here

• Contact

• Ask for assistance in #the-kewp in Slack!

• Ask for assistance in Discord

Reasons why you might want CS?

• You'd like an update on your ticket

• You'd like to set up a recurring meeting for your company

• You're stuck setting up an integration, org variable, trigger, action or any other part of Rewst and have already asked in the-kewp

• You're running a workflow and it failed or you have an error and you have already asked the-kewp

• You're building something cool and don't know what to do next!

• You have an idea for a new workflow you'd like to build

• You think you've found a bug in Rewst

• You'd just like a nice chat with a friendly(ish) Canadian

• You found something that you want to improve with Documentation