Install Ad-Hoc Software Crate

If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace.

What does the Install Ad-Hoc Software Crate do?

This Crate allows you to pick a device and a piece of software and install it on said device. This will create or update a ticket in ImmyBot.

Why use the Install Ad-Hoc Software Crate?

• Simplify the software installation process for both end-users and technicians.

• Ensure seamless integration with ImmyBot for ticket management.

• Automate mundane tasks, allowing your team to focus on more complex issues.

How the Crate works

1. Initiate the process by selecting the ticket related to the software installation in the form unpacked from the Crate.

2. Choose the specific software to install and the device to perform the action on.

3. Commence the installation process.

4. The relevant ticket in ImmyBot is updated automatically once the installation is complete.

Crate prerequisites

• Your ImmyBot integration with Rewst must successfully be set up before unpacking this Crate.

• You'll need a successfully installed PSA integration for one of the following PSAs:

  • Freshdesk

  • Datto Autotask PSA

  • Kaseya BMS

  • Halo PSA

  • ConnectWise PSA

Unpack the Install Ad-Hoc Software Crate

1. Navigate to Crates > Crate Marketplace in the left side menu of the Rewst platform.

2. Search for Install Ad-Hoc Software.

3. Click on the Crate tile to begin unpacking.

4. Click Unpack Crate.

5. Choose your relevant PSA from the drop-down selector.

6. Click Continue.

7. Note the option under the Form Submission accordion menu to activate the Crate for all future organizations in addition to the current one. This is defaulted to on for the Crate. You may also set activation to certain tags, trigger criteria, or for integration overrides.

8. Click Unpack.

Use the Crate

1. Navigate to Automations > Forms in the left side menu of your Rewst platform.

2. Search for [Rewst Master v2] ImmyBot - Install Ad-Hoc Software.

3. Click ⋮ > Usages > View Direct URLs.

4. Click on the link for the organization which contains your relevant device. This will launch the form in a new tab.

5. Select the ticket number from the drop-down selector. Alternatively, leave the Ticket Number field blank to create a new ticket.

6. Choose which environment to pull the software list from: Global or Local.

7. Choose the software you would like to install from the Software List drop-down selector.

8. Choose the device to install the software from via the Choose Device drop-down selector.

9. Click Submit.

Got an idea for a new Crate? Rewst is constantly adding new Crates to our Crate Marketplace. Submit your idea or upvote existing ideas here in our Canny feedback collector.