ROC support
What is the ROC?
Short for Robotic Operations Center, the ROC Rewst’s dedicated support team, here to assist with all platform-related questions, technical guidance, and automation best practices. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Rewst CSM.
ROC support operating hours
The ROC is available for responses and support assistance Monday thru Friday, 4AM to 9PM Eastern.
Learn more about our support priority levels here.
How to log a support ticket
To create a support request, you have several options.
You can send a message to our team via your private customer channel in Discord. We aim to respond to these messages within 60 minutes.
Use the command to create a ticket from a message. This will alert our support team and they'll respond as quickly as possible.
Email us at roc@rewst.io
Our commitment
We're committed to providing you with an excellent support experience. If you would like to speak with a member of the ROC Leadership team, please visit our Contact Resources page for all the details you need. If you have any questions about this process, feel free to tag a member of the ROC in Discord or via our Contact Us page. We're here to help!
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