Discover Rewst's new support process for faster, efficient assistance. Learn how to log tickets for urgent queries and our commitment to prioritize them
ROC Support Operating Hours:
ROC Support - Operating Hours Monday thru Friday 7AM to 8PM Eastern
New Support Process at Rewst
Hello, Rewst community! We're making some changes to ensure we can offer you the best possible support, in the quickest time possible. As we scale, we want to always ensure the best possible support. To do that, we're introducing a new process for more urgent support queries.
When to Log a Ticket
If you have a pressing issue that needs immediate attention, please log a ticket via Discord. This process is outlined in our documentation. This is different from having a casual discussion on your channel.
How to Log a Ticket
To log a ticket, use the command to create a ticket from a message. This will alert our support team and they will respond as quickly as possible.
We're setting internal objectives to reply to ticket queries faster than standard messages. While we love chatting with you, this new process will help us prioritize urgent issues and ensure they're resolved quickly.
If you have any questions about this new process, feel free to tag a member of the ROC or via our Contact Us page. We're here to help!