Edit

Rewst support

What is the ROC?

Short for Robotic Operations Center, the ROC is Rewst’s dedicated support team, here to assist with all platform-related questions, technical guidance, and automation best practices. They're not a fit to talk about account issues or commercial needs such as contract, billing, or general relationship questions. For those, please contact your Rewst CSM.

Other Rewst employees who help

During your onboarding process, you'll be assigned an automation strategist, or AS, to help you get set up. If you're experiencing issues during your onboarding process, reach out to your automation specialist as your first step.

Once you're through Rewst onboarding, you'll be assigned a customer success advisor, or CSA, for all your account needs. Reach out to your CSA for all your strategic, but not necessarily technical, questions and concerns.

Rewst support operating hours

Our support team provides 24-hour coverage from Monday to Friday, ensuring uninterrupted assistance across the globe. Due to our global presence, our actual coverage runs as follows:

Note: Between October and March, there is a brief daily support gap from 5:00 AM to 7:00 AM UTC due to daylight saving time differences between regions.

Region
Time Zone
Support Start
Support End

Americas

ET

Sunday 4:00 PM

Friday 8:00 PM

Europe

CET

Sunday 10:00 PM

Saturday 2:00 AM

Australia

AET

Monday 6:00 AM

Saturday 10:00 AM

Learn more about our support priority levels here.

How to log a support ticket

To create a support request, you have several options.

  • Email: Send your request to [email protected]

  • Self-Service Portal: If you have access, log in and submit a ticket at https://service.rewst.io/portal

    • Requesting Portal Access: If you don’t have access to the portal but would like it, please contact your Customer Success Advisor or email our support team at [email protected]

  • Discord: You can send a message to our team via your private customer channel in Discord. We aim to respond to these messages within 60 minutes.

Our commitment

We're committed to providing you with an excellent support experience. If you would like to speak with a member of the support leadership team, please visit our Contact Resources page for all the details you need.

Last updated

Was this helpful?