Remove Malicious Email and Block Sender Crate
What does the Remove Malicious Email and Block Sender Crate do?
Our Remove Malicious Email and Block Sender Crate will allow you to search for a specific sender, remove any emails from that sender and block them on an organization wide basis. It will then document the action in an existing ticket.
Why use the Remove Malicious Email and Block Sender Crate?
Achieve a quick resolution of spam issues affecting multiple users.
Ensure proactive blocking of known spam senders.
Set up automatic documentation of spam-related actions in a ticket for auditing.
Crate prerequisites
The Microsoft Graph integration must be set up before unpacking this Crate.
For ticketing functionality, set up one of the following PSA integrations:
Halo PSA
Datto PSA
ConnectWise PSA
Freshdesk
Kaseya BMS
ServiceNow
For ticketing functionality, the organizational variable
default_psa
should be defined per the table below.
ConnectWise PSA
cw_manage
DattoPSA
datto_psa
Freshdesk
freshdesk
HaloPSA
halo_psa
Kaseya BMS
kaseya_bms
ServiceNow
servicenow
Unpack the Remove Malicious Email and Block Sender Crate
Navigate to Crates > Crate Marketplace in the Rewst platform.
Click on the Crate tile to open its details page.
Click Unpack Crate.
Click Continue.
Enter your time savings into the Time Saved (seconds) field.
Click Unpack.
Once unpacking has completed, click Done.
Test the Crate
Navigate to Automations > Forms in the Rewst platform.
Search for
Remove Emails and Block Sender
.Click ⋮ to the right of your searched form. Select Usages.
Click View Direct URLs for the Workflow named [ROC] M365: Remove Malicious Emails and Block Sender.
Select the ticket number to document the workflow actions for the request from the Ticket Number drop-down selector.
Enter the Email Address of the Sender that you wish to remove and block.
Click Submit.
This will remove all emails from the sender specified above that have been sent to the organization. Make sure that you wish to delete all of these emails before using the form.
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