November 18th 2022

Explore what new changes the CS team has made in the last week.

This can be anything from new community changes how to get in touch with the team or setting up recurring meetings

General News
  • Kaseya BMS actions are now fully built out into the New User Onboarding and other workflows!

  • Welcome to Ryan, our new Customer Success member who will be specialising in Onboarding new clients! Go say Hello!

  • With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the botom of this page

New Workflows
  • Some documentation pieces around logging M365 Shared Mailboes, Groups and Users and linking them to flexible assets within ITG

  • The new BYOD features are built into our Option Generators. Get in touch if you want to start caching data in a database for quicker data retrieval!

If you'd like to see these in action, review the latest Open Mic recording here

Contacting Customer Success!
  • Ask for assistance in #the-kewp in Slack!

  • Ask for assistance in Discord

Reasons why you might want CS?

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