June 9th, 2023

Explore what new changes the Training team has made in the last week.

General News

• Updates to the Getting Started Section of Documentation is coming soon:

  • New videos on identifying and scoping out business process automation

• Rewst 105 to be scheduled soon

Cluck U and Documentation Updates

• Ingram Micro Cloud Integration Doc added

• New Prebuilt Automations section in rewst.help

  • Incoming Crate and Workflow Docs incoming

• Company filter information added to Datto page

• Added initial least privledged access information for:

  • Pax8

  • ITGlue

  • Connectwise Automate

• Open Mic - June 2nd Video and Page Added

• Bugfixes:

  • Fixed outdated workflow name in Connectwise Pod Documentation

  • Updated formatting in the Conditional Access Best Practices Documentation

Tickets

With the ROC now using Halo for their ticketing system, this is when you should find a ticket created for you!

• A discussion with a ROC engineer that doesn't result in a fix on first discussion

• If you have a call to troubleshoot, create workflows or other ROC work

• For all onboarding or expansion work

• If a call results in a new workflow idea or request

If you'd like to manually create a ticket yourself, review the "Rewst Support" section at the bottom of this page.