Create a ticket via Discord

Creating a Ticket via Discord

When you encounter an issue that needs our attention, creating a ticket is a straightforward process. Here's how you can do it:

1. Right-click the message that pertains to the issue you're experiencing.

2. A menu will appear. Look for the option to "Create Support Ticket" under Apps and click on it.

3. You'll be presented with some information to confirm the information for the ticket you will be submitting.

   • Note - If you see a Warning stating that the author of the message is not verified, the author should follow our verification steps as outlined here.

4. Select the "Submit Ticket" button and this will start the ticket creation process.

5. This will then create a thread within your channel to allow for easier communication on that specific issue.

Our ROC team will then review the ticket and get back to you based on the priority level of your issue.

Not Sure When to Create a Ticket?

If you're unsure whether your issue warrants creating a ticket or not, we've got you covered. Please refer to our Support Priorities page for guidance on when to log a ticket versus having a discussion in your channel.

Remember, if you have any questions or need assistance, don't hesitate to reach out to a member of the ROC team. We're here to help!

Thanks for being a part of our community.