Troubleshoot unpacked Crate forms

For more information on unpacking Crates, see our Crate documentation here.

If a form field of a form unpacked from a Crate isn't populating with information, you have two options.

1. Identify the issue by digging into the form.

2. Open a support ticket with Rewst's support team and have them troubleshoot the issue for you.

Either option will require you to collect information from the form by completing the following steps. As an example, we're using the [Rewst Master v3] User Onboarding Minimalistic form.

1. Navigate to Automations > Forms.

2. Open the form in question.

3. Scroll down in the right side menu. Click on any field that's further down in the field list.

4. Click on the field. This will open its information in the right side menu.

The view of an expanded form field, open for editing

1. Scroll down to see if the field is a dynamic field. If it is, Dynamic Options will be toggled on.

2. Confirm if the field has Workflow Generated toggled on. If so, look at the options generator in the Workflow field beneath it.

3. Open the options generator by clicking .
4. Click View results for workflow.
5. View the list of all times the workflow has run. Errors will be denoted by Failed.
6. Click on failed execution rows to see more information.

7. Click on any of the failed actions in the list at the bottom of the page to examine its Workflow Execution log.

   1. If troubleshooting the issue yourself, find the errors in the workflow execution and correct them.

   2. If creating a ticket for Rewst support, copy the URL of your browser while viewing this information, and paste it into your support ticket.

   

   Click on ... under errors to expand error information