CWM: Technician Toolbox via Pod Crate
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The Technical Toolbox Crate gives your technicians access to a wide range of tools, without the need to leave ConnectWise PSA's web-based service desk.
Before unpacking this crate, you must configure the pod to work with Rewst. Follow our guide for pod configuration here:
Navigate to Crates > Crate Marketplace in the left side menu of the Rewst platform
Search for CWM: Technician Toolbox Via Pod.
Click on the Crate tile to begin unpacking.
Click Unpack Crate.
Click Continue.
Enter your Time Saved.
Click Unpack.
On tickets with the pod running, you will see five main categories. Clicking the categories will open menu options for further tasks, as outlined below.
Let's imagine that you have a ticket that has had its associated pod workflow execution expire or fail. If you attempt to view the pod in the ticket, you'll see something along the lines of:
To execute a new instance of the pod, click the Links drop-down menu in the ticket. Choose Rewst - Start Pod on this Ticket.
After using this button, a web page will open and close. This will send a request to the live link trigger and start a new execution for that ticket. Allow some time to pass before the ticket updates. You should see the pod populate once the execution has gone through.
