Connectwise Control (ScreenConnect)

This Integration supports multiple instances

Check out the instructions to set up multiple instances here.

ConnectWise Control

Run commands on your ConnectWise Control agents and get logs from your sessions.

Heads up!

ConnectWise Control utilizes the CustomProperty1 property - typically referenced as Company within the UI - to store the organization name.

If you are using this property for another purpose, you will need to update the CustomProperty1 property to store the organization name.

Setup

To allow Rewst access to your ConnectWise Control, you'll need to create a new user and allow it access to your sessions. To add a new user:

1. Click the "Admin" button on the left-hand side of the screen on your ConnectWise Control Instance.

2. Click "Security" in the sidebar.

3. Click "Show User Table".

4. Click "Add User".

5. Fill out the required data.

6. Ensure you select at minimum the Control Host permission.

7. Make a note of the username, password, and TOTP secret you provide and input them below.

8. Click Save Configuration.

You may run into a scenario where refesh options is not working. If this is the case, you can change the root session group to All Machines to see if it pulls in customers. If this doesn't resolve the issue, you can contact support as found here: Support Priorities

Actions

Get Session

Used to help you debug issues with your PowerShell scripts by providing logs associated with a specific connection ID.

Parameters​

Name	Type	Description
Session	Session	Required. The session ID.
Connection ID	String	Required. The Connection ID provided by the "Invoke Command" Action.
Session Group	Session Group	Required. The session group.
Event Types	Array[[Event Type](#event-types]	Required. The event types to filter the logs.

Invoke Command

Action to run a command template on an agent.

Invoke Command Parameters​

Name	Type	Description
session_id	Session	Required. The session ID.
session_group	Session Group	Required. The session group.
script	Template	Required. The Powershell script template. You can create this under Automations → Scripts.

Reference Types

Session​

A reference to a "Session" within ConnectWise Control.

Session Group​

A reference to a session group within ConnectWise Control.

Event Types​

Event	Value
Connected	10
Disconnected	11
CreatedSession	20
EndedSession	21
InitiatedJoin	30
InvitedGuest	31
AddedNote	32
QueuedReinstall	40
QueuedUninstall	41
QueuedInvalidateLicense	42
QueuedWake	43
QueuedCommand	44
QueuedMessage	45
QueuedGuestInfoUpdate	46
QueuedTool	47
QueuedForceDisconnect	48
ProcessedReinstall	50
ProcessedUninstall	51
ProcessedInvalidateLicense	52
ProcessedWake	53
ProcessedCommand	54
ProcessedMessage	55
ProcessedGuestInfoUpdate	56
ProcessedTool	57
ProcessedForceDisconnect	58
ModifiedName	60
ModifiedIsPublic	61
ModifiedCode	62
ModifiedHost	63
ModifiedCustomProperty	64
RanCommand	70
SentMessage	71
SentPrintJob	80
ReceivedPrintJob	81
CopiedText	82
CopiedFiles	83
DraggedFiles	84
RanFiles	85
SentFiles	86