ServiceNow Integration Setup

This document outlines the requirements and setup for the ServiceNow integration.

This Integration supports multiple instances

Check out the instructions to set up multiple instances here.

Setting up the ServiceNow account

1. Login to your ServiceNow account with your business credentials.

2. Navigate to the ServiceNow instance and find the hostname (i.e dev12345.service-now.com).

3. Obtain and set up ServiceNow Username and Password for that instance and place these values in the settings.

Once the above steps are completed and saved, an automatic credentials check will run and then you can start using the ServiceNow API within Rewst workflows.

Endpoint Plugin Requirements

These endpoints requires the following plugins:

• Customer Service plugin (com.sn_customerservice) + csm_ws_integration role and is provided within the now namespace.

• Order Management for Customer Service Management (app-csm-order-mgmt) + sn_csm_order_mgmt role.

• Order Management for Telecommunications (sn_ind_tmt_orm) - Optional.

• Telecommunications Assurance Workflows.

• Customer Service (com.sn_customerservice).

• Customer Service Install Base Management (com.snc.install_base).