IT Glue integration setup
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This Integration supports multiple instances
.
IT Glue's API access is limited to users of the legacy Classic (pre 2018) and Enterprise level plans only. See [yourdomain].itglue.com/account/plan for details on your organization's plan and usage.
For more information on IT Glue's plans and pricing review the .
Integrating Rewst with IT Glue brings powerful documentation capabilities to your applications, enhancing IT knowledge management and streamlining workflows. With the integration, Rewst users can seamlessly access and collaborate on IT Glue's documentation repository, gaining centralized access to critical information, configurations, and processes. By leveraging IT Glue's robust documentation features, Rewst users can improve efficiency, ensure consistency, and enhance IT service delivery. This integration empowers IT teams to leverage the collective knowledge and expertise stored in IT Glue, enabling them to troubleshoot issues, onboard new team members, and deliver exceptional IT support through Rewst's integrated platform.
Generate an API key in IT Glue by referring to the .
Navigate to the integrations page in Rewst.
Click on the IT Glue integration.
Fill out the configuration form.
Click on the Save Configuration button.
All API endpoints require authentication using a private API key. You can generate one or more API keys for your account. To generate a new API key:
Generate an API key in IT Glue by referring to their guide .
In the IT Glue console:
Navigate to Admin > Settings
Click the API keys tab
Scroll to bottom and click the + on the right side
Enter a name for the API key
Click Generate API key
Check the Password Access box
Copy and Save the API key - you will not be able to view the API key again once it has been generated
Log in to the Rewst platform.
Navigate to Configuration > Integrations.
Locate and click on the IT Glue integration.
Complete the configuration:
Name
Description (Optional)
Is Default checked or unchecked
API Key copied from IT Glue platform
Base URL for IT Glue environment (Region based from drop down)
Use Rewst IP Address: Select True or False
Save the configuration.
Here's how you can do it:
Navigate to the IP Access Control settings within IT Glue.
After adding Rewst's IP address, the forbidden error should be resolved and you should be able to successfully set up the IT Glue integration.
Rewst requires the "Password Access" checkbox to be enabled on the API Keys screen in ITGlue Account Settings.
If you've selected Allow specific IP addresses
in IT Glue rather than Allow access from all IP addresses
, you will need to add the into the IP Access Control
within IT Glue.
Add to the list of allowed IP addresses.
For more information, check .