IT Glue integration setup

This Integration supports multiple instances

Check out the instructions to set up multiple instances here.

IT Glue's API access is limited to users of the legacy Classic (pre 2018) and Enterprise level plans only. See [yourdomain].itglue.com/account/plan for details on your organization's plan and usage.

For more information on IT Glue's plans and pricing review the IT Glue pricing page.

Integrating Rewst with IT Glue brings powerful documentation capabilities to your applications, enhancing IT knowledge management and streamlining workflows. With the integration, Rewst users can seamlessly access and collaborate on IT Glue's documentation repository, gaining centralized access to critical information, configurations, and processes. By leveraging IT Glue's robust documentation features, Rewst users can improve efficiency, ensure consistency, and enhance IT service delivery. This integration empowers IT teams to leverage the collective knowledge and expertise stored in IT Glue, enabling them to troubleshoot issues, onboard new team members, and deliver exceptional IT support through Rewst's integrated platform.

Setup

1. Generate an API key in IT Glue by referring to the IT Glue documentation.

2. Navigate to the integrations page in Rewst.

3. Click on the IT Glue integration.

4. Fill out the configuration form.

5. Click on the Save Configuration button.

Generate an API key

All API endpoints require authentication using a private API key. You can generate one or more API keys for your account. To generate a new API key:

Generate an API key in IT Glue by referring to their guide here.

In the IT Glue console:

1. Navigate to Admin > Settings

2. Click the API keys tab

   
3. Scroll to bottom and click the + on the right side

4. Enter a name for the API key

5. Click Generate API key

   
6. Check the Password Access box

7. Copy and Save the API key - you will not be able to view the API key again once it has been generated

Integration setup in Rewst

1. Log in to the Rewst platform.

2. Navigate to Configuration > Integrations.

   
3. Locate and click on the IT Glue integration.

4. Complete the configuration:

   1. Name

   2. Description (Optional)

   3. Is Default checked or unchecked

   4. API Key copied from IT Glue platform

   5. Base URL for IT Glue environment (Region based from drop down)

   6. Use Rewst IP Address: Select True or False

5. Save the configuration.

Troubleshoot the IT Glue integration

Forbidden errors

If you've selected Allow specific IP addresses in IT Glue rather than Allow access from all IP addresses, you will need to add the #rewst-outgoing-ip-address into the IP Access Control within IT Glue.

Here's how you can do it:

1. Navigate to the IP Access Control settings within IT Glue.

2. Add Rewst's IP address to the list of allowed IP addresses.

After adding Rewst's IP address, the forbidden error should be resolved and you should be able to successfully set up the IT Glue integration.

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Password access

Rewst requires the "Password Access" checkbox to be enabled on the API Keys screen in ITGlue Account Settings.

For more information, check IT Glue's own documentation.