Troubleshoot API Issues from ConnectWise Logs
Overview
This guide outlines the steps for Rewst users to pull API logs from ConnectWise Manage. These logs are crucial for troubleshooting and optimizing the Rewst integration with ConnectWise.
Prerequisites
Access to ConnectWise Manage with appropriate permissions.
Familiarity with navigating the ConnectWise Manage system.
Confirm that your Rewst account is correctly integrated with ConnectWise.
Step by Step Walkthrough
Step 1: Log into ConnectWise Manage & Navigate to System Settings
Login to ConnectWise
Navigate to
System
>Members
Click
API Members
Here, you'll find settings specific to API interactions and configurations.
Step 2: Select the Rewst user
Under the API Members tab, locate and select the user associated with Rewst's integration.
Step 3: Open the API Logs Tab
After selecting the Rewst user:
Navigate to the
API Logs
tab.This tab contains logs of all API interactions made by the user.
Click on the
Start Debug Mode
hyperlink.This action opens the
Start Debug Mode
pop-up
Step 4: Set Debug Duration
In the Debug Mode pop-up:
Enter length of time (e.g.
5
) in theMinutes
textbox. This will capture logs for the specified duration.Click the
Ok
button to start the debug mode.
Step 5: Replicate the Issue & Troubleshoot
Replicate the issue or process you are troubleshooting
Return to the API Logs tab.
Click on the
Download Logs
hyperlink.
Once downloaded, you can review these logs, and provide to the ROC for troubleshooting assistance.
Conclusion
By following these steps, Rewst users can efficiently pull API logs from ConnectWise Manage, aiding in effective troubleshooting and optimization of the Rewst-ConnectWise integration.
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