SuperOps integration
What does the SuperOps integration do?
The SuperOps integration automates core MSP tasks, from customer-facing to internal operations. Use the SuperOps API within Rewst workflows to handle service management and business operations tasks, plus device, network, and customer management. Get more value out of SuperOps by connecting each step of their monitoring, automation, resolution, and payment functionalities to the rest of your tech stack.
Integration use cases
User onboarding and offboarding
Categorize tickets using Open AI
Connect the RMM and PSA capabilities of SuperOps to other integration's in Rewst's marketplace
Set up the SuperOps integration
Set up steps in SuperOps
Log in to your SuperOps application.
Navigate to Settings > Your Profile > API token.
Click Generate Token.
Copy the token. Save this for later use.
Navigate to Settings > My Company > Company information.
Locate your subdomain under the Branding submenu. Copy the Subdomain Name and save it for later use.
Set up steps in Rewst
Navigate to Configuration > Integrations in the left side menu of your Rewst platform.
In the Integrations page, search for the SuperOps integration.
Click on the integration tile to launch the Configuration setup page.
Under Parameters:
Paste the API key copied from SuperOps into the API Key field of the configuration form.
Choose your relevant data center from the Data Center drop-down selector.
Paste your subdomain for your SuperOps account into the Subdomain field.
Click Save Configuration.
Test the Integration
Saving your configuration during integration setup automatically triggers a test API call to verify that your setup is correct. If something is wrong with your credentials and the integration fails, you'll receive an error message in the Rewst platform.
Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our Canny feedback collector.
SuperOps actions and endpoints
For more on how actions work in Rewst, check out our introductory actions documentation here.
For complete API documentation, see SuperOps's own docs here.
Alerts
Create Alert
Creates an alert for an asset
Alerts
List Alerts
Fetches the list of all your alerts.
Alerts
Resolve Alerts
Resolves a list of alerts.
Assets
Get Asset
Get an asset
Assets
Get Asset Activity
Fetches the list of asset activities.
Assets
Get Asset Custom Fields
Fetches the list of asset custom fields based on module (e.g., Windows, Mac)
Assets
Get Asset Disk Details
Fetch Asset Disk Details.
Assets
Get Asset Info By TP Endpoint IDs
Fetch Asset Info By TP EndpointIds
Assets
Get Asset Summary
Fetches the asset's summary details.
Assets
Get Asset User Log
Fetches the asset's user logs.
Assets
List Asset Patch Details
Fetches all the patch details of an asset.
Assets
List Asset Software
Fetches all the patch details of an asset.
Assets
List Assets
Get a list of assets
Assets
Soft Delete Asset
Soft-deletes an asset from the platform
Assets
Update Asset
Updates an asset's data
Classifications
Create Category
Creates new ticket categories.
Classifications
Create Causes
Creates new ticket causes.
Classifications
List Business Functions
Get a list of business functions
Classifications
List Categories
Fetches the list of available ticket categories.
Classifications
List Causes
Fetches the list of available ticket causes.
Classifications
List Designations
Fetches the list of designations.
Classifications
List Holidays
Fetches the list of holiday lists.
Classifications
List Impacts
Fetches the list of available impact levels.
Classifications
List Offered Items
Fetches a list of the offered services
Classifications
List Priorities
Fetches the list of available priority levels.
Classifications
List Requester Roles
Fetches the list of requester-type roles.
Classifications
List Resolution Codes
Fetches the list of resolution codes.
Classifications
List SLAs
Fetch a list of available SLAs.
Classifications
List Urgency Levels
Fetches the list of available urgency levels.
Clients
Create Client Custom Field
Creates a client custom field
Clients
Create Client Site
Creates a client site
Clients
Create Client User
Creates a new client user
Clients
Create Client User Associations
Creates client user associations
Clients
Create Client V2
Creates a client
Clients
Delete Client User
Deletes the records of an existing client user
Clients
Delete Client User Associations
Deletes existing client user associations
Clients
Get Client
Fetches a client.
Clients
Get Client Custom Field
Fetches a client custom field.
Clients
Get Client Site
Fetches a list of clients.
Clients
Get Client User
Fetches a client user.
Clients
Hard Delete Clients
Permanently delete trashed clients before the 30-day auto-removal.
Clients
List Clients
Fetches a list of clients.
Clients
List Client Custom Fields
Fetches the list of client custom fields.
Clients
List Client Sites
Fetches a list of clients.
Clients
List Client Stages
Fetches a list of client stages.
Clients
List Client User Association
Fetches a list of client user associations.
Clients
List Client Users
Fetches a list of client users.
Clients
Soft Delete Clients
Trash (soft delete) an existing client
Documentations
Create IT Documentation
Creates a new IT document record.
Documentations
Delete IT Documentation
Deletes an IT document record
Documentations
Get IT Documentation
Fetches an IT document's details.
Documentations
Get IT Documentation Categories
Fetches all available IT document categories.
Documentations
List IT Documentations
Fetches all the IT documents under a category.
Documentations
Update IT Documentation
Updates an existing IT document
Generic Request
Generic SuperOps API Request
Generic action for making authenticated requests against the SuperOps API
Payments
Get Invoice
Fetches an invoice.
Payments
List Invoice Items
Fetches a list of all the invoice items.
Payments
List Invoices
Fetches a list of invoices.
Payments
List Payment Methods
Fetches the list of payment method list.
Payments
List Payment Terms
Fetches the list of payment terms.
Payments
Update Invoice
Updates an existing invoice
Scripts
List Scripts
Fetches all available scripts.
Scripts
List Scripts By Type
Specifies the input required to fetch a script list, including predefined scripts by OS type
Scripts
Run Script On Asset
Runs a script on an asset
Service Items
Create Service Category
Creates a new service category in the service catalog.
Service Items
Create Service Item
Creates a new service item in the service catalog.
Service Items
Get Service Item
Fetches a service item.
Service Items
List Service Categories
Get a list of service categories
Service Items
List Service Items
Fetches a list of service items.
Tasks
Create Task
Creates a task
Tasks
Get Task
Fetches a task.
Tasks
List Tasks
Fetches a list of tasks.
Taxes
Create Tax
Creates a new tax rate
Taxes
Get Tax
Fetches a tax rate from the list of saved tax rates.
Taxes
List Taxes
Fetches all the tax rates saved in SuperOps.ai.
Technicians
Create Technician
Creates a new technician
Technicians
Delete Technician
Deletes the records of an existing technician
Technicians
List Teams
Fetches the list of teams.
Technicians
List Technician Groups
Fetches the list of technician groups.
Technicians
List Technician Roles
Fetches the list of technician-type roles.
Technicians
List Technicians
Fetches a list of technicians.
Technicians
Update Technician
Updates information of an existing technician
Tickets
Create Status
Creates new ticket statuses.
Tickets
Create Ticket
Creates a new ticket
Tickets
Create Ticket Conversation
Creates a new ticket conversation
Tickets
Create Ticket Custom Field
Creates a ticket custom field
Tickets
Create Ticket Note
Creates a new ticket note
Tickets
Get Ticket
Fetches a ticket.
Tickets
Get Ticket Custom Field
Fetches a ticket custom field.
Tickets
Hard Delete Tickets
Permanently delete trashed tickets. Without this, they are auto-deleted after 30 days.
Tickets
List Statuses
Fetch the list of available ticket statuses.
Tickets
List Ticket Conversation
Fetches the list of conversations in a ticket.
Tickets
List Ticket Custom Fields
Fetches the list of ticket custom fields.
Tickets
List Ticket Notes
Fetches a list of notes in a ticket.
Tickets
List Tickets
Fetches a list of tickets.
Tickets
Restore Tickets
Restores trashed tickets.
Tickets
Soft Delete Tickets
Trash i.e. soft delete tickets
Tickets
Update Ticket
Updates an existing ticket
Worklogs
Create Worklog Entries
Creates new worklog entries
Worklogs
Delete Worklog Entry
Delete a worklog entry
Worklogs
Get Worklog Entries
Fetches worklog Entries.
Worklogs
List Work Statuses
Fetches a list of work (task/project) statuses.
Worklogs
Update Worklog Entry
Updates a worklog entry
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