Actions & Endpoints
Introduction
The Servicenow Integration with Rewst delivers a robust set of actions and endpoints for interacting with Servicenow. Below is a summary of each section, highlighting the diverse capabilities and opportunities provided through the Servicenow Integration:
Actions
Account
List Accounts
GET example.service-now.com/now/account
Retrieves a specified set of Customer Service Management (CSM) accounts.
Get Account by ID
GET example.service-now.com/now/account/{id}
Retrieves the specified Customer Service Management (CSM) account.
Consumer
List Consumers
GET example.service-now.com/now/consumer
Retrieves a specified set of Customer Service Management (CSM) consumer records.
Get Consumer by ID
GET example.service-now.com/now/consumer/{id}
Retrieves the specified Customer Service Management (CSM) consumer record.
Create New Consumer
POST example.service-now.com/now/consumer
Creates a new Customer Service Management (CSM) consumer.
Contact
List Contacts
GET example.service-now.com/now/contact
Retrieves a specified set of Customer Service Management (CSM) contacts.
Get Contact by ID
GET example.service-now.com/now/contact/{id}
Retrieves the specified Customer Service Management (CSM) contact.
Create New Contact
POST example.service-now.com/now/contact
Creates a new Customer Service Management (CSM) contact.
Generic Request
Generic API Request
GET example.service-now.com/<url_path>
Generic action for making authenticated requests against the ServiceNow API
Order
Get Order by ID
GET example.service-now.com/sn_csm_order_mgmt/order/{id}
Retrieves complete order details by specifying the sys_id or order number.
Create New Order
POST example.service-now.com/sn_csm_order_mgmt/order
Creates a new order with line items and characteristics.
List Product Order
GET example.service-now.com/sn_ind_tmt_orm/order/productOrder
Retrieves all product orders
List Product Order by ID
GET example.service-now.com/sn_ind_tmt_orm/order/productOrder/{id}
Retrieves the specified product order.
Update Customer Order
PATCH example.service-now.com/sn_ind_tmt_orm/order/productOrder/{id}
Updates the specified customer order.
Cancel Customer Order
POST example.service-now.com/sn_ind_tmt_orm/cancelproductorder
Cancel the specified customer order.
Create Customer Order
POST example.service-now.com/sn_ind_tmt_orm/order/productOrder
Creates the specified customer order.
List Service Orders
GET example.service-now.com/sn_ind_tmt_orm/order/serviceorder
Retrieves all service orders
Get Service Order
GET example.service-now.com/sn_ind_tmt_orm/order/serviceorder/{id}
Retrieves specific service orders
Cancel Service Order
POST example.service-now.com/sn_ind_tmt_orm/cancelserviceorder
Cancel the specified service order.
Create Service Order
POST example.service-now.com/sn_ind_tmt_orm/order/serviceorder
create new service order
Update Service Order
PATCH example.service-now.com/sn_ind_tmt_orm/order/serviceorder/{id}
Update specific service order
Service Catalog
Delete Item from Cart
DELETE example.service-now.com/sn_sc/servicecatalog/cart/{cart_item_id}
Deletes the specified item from the current cart.
Delete Cart
DELETE example.service-now.com/sn_sc/servicecatalog/cart/{sys_id}/empty
Deletes a specified cart and the contents of the cart.
Get Cart_Content
GET example.service-now.com/sn_sc/servicecatalog/cart
Retrieves the details of the items within the logged in user's cart.
Get Shipping Address by User ID
GET example.service-now.com/sn_sc/servicecatalog/cart/delivery_address/{user_id}
Retrieves the shipping address of the specified user based on the glide.sc.req_for.roles property and the default behavior configured in the glide.sc.req_for.roles.defaultproperty.
List Catalogs
GET example.service-now.com/sn_sc/servicecatalog/catalogs
Retrieves a list of catalogs to which the user has access based on the passed in parameters.
List Categories by Catalog
GET example.service-now.com/sn_sc/servicecatalog/catalogs/{sys_id}/categories
Retrieves the list of available categories for the specified catalog.
Get Catalog Information
GET example.service-now.com/sn_sc/servicecatalog/catalogs/{sys_id}
Retrieves the available information for a specified catalog.
Get Category Information
GET example.service-now.com/sn_sc/servicecatalog/categories/{sys_id}
Retrieves the available information for a specified category.
List Catalog Items
GET example.service-now.com/sn_sc/servicecatalog/items
Retrieves a list of catalog items based on the specified parameters.
Verify User Acquisition Rights to Catalog Item
GET example.service-now.com/sn_sc/servicecatalog/items/{item_sys_id}/delegation/{user_sys_id}
Verifies whether the specified delegated user has acquisition rights to the specified service catalog item.
Get Catalog Item by ID
GET example.service-now.com/sn_sc/servicecatalog/items/{sys_id}
Retrieves a specified catalog item.
List Wish List Items - Current User
GET example.service-now.com/sn_sc/servicecatalog/wishlist
Retrieves the list of items in the logged in user's wish list.
Get Item Detail from Wish List
GET example.service-now.com/sn_sc/servicecatalog/wishlist/{cart_item_id}
Retrieves the details of the specified item stored in the wish list cart.
Process Checkout
POST example.service-now.com/sn_sc/servicecatalog/cart/checkout
Retrieves and processes the checkout for the current cart based on whether the two-step checkout process is enabled.
Submit Order
POST example.service-now.com/sn_sc/servicecatalog/cart/submit_order
Checks out the user cart, based on the current check-out type (one-step or two-step ).
Add Item to Cart
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/add_to_cart
Adds the specified item to the cart of the current user.
Add Item to Wish List
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/add_to_wishlist
Adds the specified item to the wish list cart.
Get Contents for Checkout
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/checkout_guide
Retrieves an array of contents requested for checkout.
List Users with sUndelegated Item Request
POST example.service-now.com/sn_sc/servicecatalog/items/{item_sys_id}/get_invalid_delegated_users
Returns a list of users whose request for the specified item cannot be delegated (requested by another user.) Can call before Add to Cart or Order Now
Order Item
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/order_now
Orders the specified catalog item.
Submit Record Producer
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/submit_producer
Creates a record and returns the Table API relative path and redirect URL to access the created record.
Display Value
POST example.service-now.com/sn/sc/servicecatalog/variables/{sys_id}/display_value
Returns the display value of the specified variable.
Update Item in Cart
PUT example.service-now.com/sn_sc/servicecatalog/cart/{cart_item_id}
Updates the specified item in the logged in user's cart.
List Items Needed by Order Guide
PUT example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/submit_guide
Retrieves a list of items based on the needs described for an order guide.
Trouble Ticket Open
List All Trouble Tickets
GET example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket
Retrieves a list of all trouble ticket records from the Case [sn_customerservice_case] and Incident [incident] tables.
Get Trouble Ticket by ID
GET example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
Retrieves a specified record from the Case [sn_customerservice_case] or Incident [incident] table.
Update Trouble Ticket by ID
PATCH example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
Updates a specified record in the Case [sn_customerservice_case] or Incident [incident] table.
Create Trouble Ticket
POST example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket
Creates a record in the Case [sn_customerservice_case] or Incident [incident] table.
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