Integrate your documentation tool
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Integrating your documentation tool centralizes and automates your documentation processes.
The videos in this guide focus on IT Glue, one of the most common documentation tools used by MSPs. The process to integrate other documentation tools is outlined in separate documentation guides linked at the bottom of this page.
Rewst is constantly adding new integrations. If Rewst doesn't currently have an integration for your particular documentation tool, you can still build a custom integration, as long as your tool has an API.
Remember your prerequisites!
Have administrative access to your documentation tool
Read through our introduction to Crates in Rewst
Log in to IT Glue as an admin user in order to generate an API key for the integration.
As a best practice, title the API key "Rewst API.”
Copy the API key info; you’ll need it for Part 2.
Search for IT Glue under Configuration > Integrations.
Enter the API key, along with the base URL for your documentation environment and any other required fields.
Rewst integrates with a variety of documentation tools. Each brand has its own setup documentation. Find the tab for your particular documentation tool below, and click the link to open a new window with your instructions.
Need help?
Join an Onboarding Session – If you need general guidance on setting up an integration, sign up for live training.
Create a Support Ticket – If something isn't working with a specific integration, contact the Robotics Operations Center (ROC) for troubleshooting.
Document Rewst Form URLs (ITGlue/Hudu)
Document User Details V2
Document M365 Environment
Document Shared Mailbox Details V2
