IT Glue integration

IT Glue's API access is limited to users of the legacy Classic (pre 2018) and Enterprise level plans only. See [yourdomain].itglue.com/account/plan for details on your organization's plan and usage.

For more information on IT Glue's plans and pricing review the IT Glue pricing page.

If you’re new to integrations in Rewst, read through our introductory integration documentation here.

What does the IT Glue integration do?

Rewst's IT Glue integration brings powerful documentation capabilities to your applications, enhancing IT knowledge management and streamlining workflows. Seamlessly access and collaborate on IT Glue's documentation repository, gaining centralized access to critical information, configurations, and processes. Improve efficiency, ensure consistency, and enhance IT service delivery. Leverage the collective knowledge and expertise stored in IT Glue to troubleshoot issues, onboard new team members, and deliver exceptional IT support.

Set up the IT Glue integration

Password access

Rewst requires the Password Access checkbox to be enabled on the API Keys screen in ITGlue Account Settings.

Ensure that this setting is checked before attempting integration setup

Set up steps in IT Glue

IT Glue's most up-to-date information for how to generate an API key can be found here.

1. Navigate to Admin > Settings in your IT Glue application.

2. Click the API keys tab.

   
3. Scroll to bottom and click + on the right side.

4. Enter a name for the API key.

5. Click Generate API key.

   
6. Check the Password Access box.

7. Copy and Save the API key. Note that you won't be able to view the API key again once it has been generated.

Set up steps in Rewst

1. Navigate to Configuration > Integrations in the left side menu of your Rewst platform.

2. Search for ITGlue in the integrations page.
3. Click on the integration tile to launch the configuration setup page.

4. Enter the API key copied from IT Glue into the API Key field.

5. Choose your Base URL for your IT Glue environment, related to region, from the Base URL drop-down selector.

6. Set the Use Rewst IP Address drop-down selector to True or False.

7. Click Save Configuration.

8. Rewst will do a quick validation of your input. Once completed, you'll see a new section beneath the configuration form for organization mapping. Complete your mapping as desired.

Troubleshoot the IT Glue integration

Forbidden errors

If you've selected Allow specific IP addresses in IT Glue rather than Allow access from all IP addresses, you will need to add the #rewst-outgoing-ip-address into the IP Access Control within IT Glue.

Here's how you can do it:

1. Navigate to the IP Access Control settings within IT Glue.

2. Add Rewst's IP address to the list of allowed IP addresses.

After adding Rewst's IP address, the forbidden error should be resolved and you should be able to successfully set up the IT Glue integration.

For more information, check IT Glue's own documentation.

Add Rewst flexible assets to sidebar in IT Glue

These steps can only be performed from an IT Glue admin account.

If you have created flexible assets in Rewst, and want to add them to your sidebar in IT Glue:

1. Log in to your IT Glue admin account.

2. Click the Admin tab in the top menu.

3. Scroll down and click Customize Sidebar.

   
4. Choose your assets to add to the sidebar under Flexible Assets.

5. When finished, click the green Save button. Your sidebar should be updated. This section is also where you may reset the sidebar to default, if you wish to remove Rewst's flexible assets.

Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our Canny feedback collector.

Actions and endpoints

For more on how actions work in Rewst, check out our introductory actions documentation here.

Category	Action	Description
Accounts Users	List Users	Gets a list of users
Accounts Users	Get Accounts User	Gets a specific user by it's ID.
Accounts Users	Update Accounts User	Description coming soon...
Configuration Interfaces	List Configuration Interfaces	Gets a list of configuration interfaces
Configuration Interfaces	Get Configuration Interface	Gets a specific configuration interface by it's ID.
Configuration Interfaces	Create Configuration Interface	Creates a new configuration interface
Configuration Interfaces	Update Configuration Interface	Description coming soon...
Configuration Statuses	List Configuration Statuses	Gets a list of Configuration Statuses
Configuration Statuses	Get Configuration Status	Gets a specific Configuration Status by it's ID.
Configuration Statuses	Create Configuration Status	Creates a new Configuration Status
Configuration Statuses	Update Configuration Status	Description coming soon...
Configuration Types	List Configuration Types	Gets a list of configuration types
Configuration Types	Get Configuration Type	Gets a specific configuration type by it's ID.
Configuration Types	Create Configuration Type	Creates a new configuration type
Configuration Types	Update Configuration Type	Description coming soon...
Configurations	List Configurations	Gets a list of configurations
Configurations	Get Configuration	Gets a specific configuration by it's ID.
Configurations	Create Configuration	Creates a new configuration
Configurations	Update Configuration	Description coming soon...
Contact Types	List Contact Types	Gets a list of contact types
Contact Types	Get Contact Type	Gets a specific contact type by it's ID.
Contact Types	Create Contact Type	Creates a new contact type
Contact Types	Update Contact Type	Description coming soon...
Contacts	List Contacts	Gets a list of contacts
Contacts	Get Contact	Gets a specific contact by it's ID.
Contacts	Create Contact	Creates a new contact
Contacts	Update Contact	Description coming soon...
Countries	List Countries	Gets a list of countries
Countries	Get Country	Gets a specific country by it's ID.
Domains	List Domains	Gets a list of domains
Expirations	List Expirations	Description coming soon...
Exports	Create Export	Creates a new export for a single organization if organization_id is specified. If it is not the new export will be for all organizations.
Exports	List Exports	Returns a list of exports in your account.
Exports	Get Export	Gets a specific export by its ID.
Exports	Delete Export	Delete an export by ID.
Flexible Asset Fields	List Flexible Asset Fields	Gets a list of flexible asset fields
Flexible Asset Fields	Get Flexible Asset Field	Gets a specific flexible asset field by it's ID.
Flexible Asset Fields	Create Flexible Asset Field	Creates a new flexible asset field
Flexible Asset Fields	Update Flexible Asset Field	Description coming soon...
Flexible Asset Fields	Delete Flexible Asset Field	Description coming soon...
Flexible Asset Types	List Flexible Asset Types	Gets a list of flexible Asset Types
Flexible Asset Types	List Flexible Asset Types v2	Gets a list of flexible Asset Types
Flexible Asset Types	Get Flexible Asset Type	Gets a specific flexible Asset Type by it's ID.
Flexible Asset Types	Create Flexible Asset Type	Creates a new flexible asset type
Flexible Asset Types	Update Flexible Asset Type	Description coming soon...
Flexible Assets	List Flexible Assets	Gets a list of flexible assets
Flexible Assets	Get Flexible Asset	Gets a specific flexible asset by it's ID.
Flexible Assets	Create Flexible Asset	Creates a new flexible asset
Flexible Assets	Update Flexible Asset	Description coming soon...
Flexible Assets	Delete Flexible Asset	Description coming soon...
Generic Request	IT Glue API Request	Generic action for making authenticated requests against the IT Glue API
Groups	List Groups	Gets a list of groups
Groups	Get Group	Gets a specific group by it's ID.
Locations	List Locations	Gets a list of locations
Locations	Get Location	Gets a specific location by it's ID.
Locations	Create Location	Creates a new location
Locations	Update Location	Description coming soon...
Locations	Delete Location	Description coming soon...
Logs	List Logs	Gets a list of logs
Manufacturers	List Manufacturers	Gets a list of manufacturers
Manufacturers	Get Manufacturer	Gets a specific manufacturer by it's ID.
Manufacturers	Create Manufacturer	Creates a new manufacturer
Manufacturers	Update Manufacturer	Description coming soon...
Models	List Models	Gets a list of models
Models	Get Model	Gets a specific model by it's ID.
Models	Create Model	Creates a new model
Models	Update Model	Description coming soon...
Operating Systems	List Operating Systems	Gets a list of Operating Systems
Operating Systems	Get Operating System	Gets a specific Operating System by it's ID.
Organization Statuses	List Organization Statuses	Gets a list of organization statuses
Organization Statuses	Get Organization Status	Gets a specific organization status by it's ID.
Organization Statuses	Create Organization Status	Creates a new organization status
Organization Statuses	Update Organization Status	Description coming soon...
Organization Types	List Organization Types	Gets a list of organization types
Organization Types	Get Organization Type	Gets a specific organization type by it's ID.
Organization Types	Create Organization Type	Creates a new organization type
Organization Types	Update Organization Type	Description coming soon...
Organizations	List Organizations	Gets a list of organizations
Organizations	Get Organization	Gets a specific organization by it's ID.
Organizations	Create Organization	Creates a new organization
Organizations	Update Organization	Description coming soon...
Organizations	Delete Organization	Description coming soon...
Password Categories	List Password Categories	Gets a list of password categories
Password Categories	Get Password Category	Gets a specific password category by it's ID.
Password Categories	Create Password Category	Creates a new password category
Password Categories	Update Password Category	Description coming soon...
Passwords	List Passwords	Gets a list of passwords
Passwords	Get Password	Gets a specific password by it's ID.
Passwords	Create Password	Creates a new password
Passwords	Update Password	Description coming soon...
Passwords	Delete Password	Description coming soon...
Platforms	List Platforms	Gets a list of platforms
Platforms	Get Platform	Gets a specific platform by it's ID.
Regions	List Regions	Gets a list of regions
Regions	Get Region	Gets a specific region by it's ID.
Related Items	Create Related Item	Creates a relationship between two items
Related Items	Update Related Item Note	Update the note on an existing item relationship
Related Items	Delete Related Item	Delete an existing item relationship