Assign Asset/Config to Ticket Based on Contact Crate

If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace.

What does the Assign Asset/Config to Ticket Based on Contact Crate do?

This Crate automates the task of associating tickets to correct devices by tagging tickets with the user's device, pulled from the Last Logged In field in your PSA.

How the Crate works

1. The workflow extracts the Last Logged In field for the user associated with a ticket from the PSA.

2. It determines the correct device based on this data.

3. It automatically tags the ticket with the identified device, ensuring the ticket is correctly associated for any subsequent actions.

Crate prerequisites

Prior to unpacking this Crate, you'll need to have successfully integrated one of the following PSAs with Rewst:

• ConnectWise PSA

• Datto Autotask PSA

• HaloPSA

Unpack the Assign Asset/Config to Ticket Based on Contact Crate

1. Navigate to Crates > Crate Marketplace in the left side menu of the Rewst platform.

2. Search for Assign Asset/Config to Ticket Based on Contact.

3. Click on the Crate tile to open its details page.

4. Click Unpack Crate.

5. Choose your relevant PSA from the drop-down selector list.

6. Click Continue.

7. Make sure that only your relevant PSA is toggled to Enabled.

8. If desired, add any trigger criteria or integration overrides to your PSA's accordion menu.

9. Click Unpack.

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