RoboRewsty

What is RoboRewsty?

We’re embedding AI into RoboRewsty, our existing in-platform assistant, to give teams intelligent support across the entire automation build and management process. RoboRewsty understands your environment and can support you across the entire automation journey: building, troubleshooting, managing and documenting. Our goal with RoboRewsty is to extend the value Rewst already provides to MSP teams, by helping techs up-skill as they work, cutting down on manual effort, speeding up problem-solving, and making it easier to scale automation with less overhead and more impact. The introduction of AI in Rewst isn't meant to replace the need for builders or the need to learn how to use the platform.

If you're a Rewst user who has loved working with our existing RoboRewsty documentation capabilities in-app, you can still use it to help document your workflows.

What can RoboRewsty help with?

Currently, you can ask it questions about the platform and get instant guidance from our documentation. It also understands your Rewst environment— your workflows, variables, and executions— so you can ask things like ‘Why did this workflow fail yesterday?’ and get tailored support while building and troubleshooting.

• Ask RoboRewsty questions about how to use platform features, setup, pre-built automations, and integrations. He'll return answers backed by our documentation, right where you’re working.

  • “What triggers are available in Halo?”

  • “Where do I find workflow triggers?”

  • “How do I set up an integration with ConnectWise?”

  • “What trigger types are available for my automations?”

  • "Help me find this specific action. Explain in detail its parameters, requirements, and usage."

  • "List and search organization variables across categories."

• Ask RoboRewsty for help with troubleshooting workflows and understanding why something failed. Paste an error into the chat or ask why a run failed, and RoboRewsty will break it down, point to the issue, and suggest what to do next.

  • Navigate to Automations > Workflows > Your Desired Workflow > View Results. In the execution results, ask RoboRewsty for help with understanding results, both successes and failures.

• Use RoboRewsty as your personal Rewst navigator. Ask him about about your workflows, variables and integrations, and get answers specific to your individual Rewst environment.

  • “What integrations are available in my org?”

  • "List recent executions of workflow [name]."

• Get tailored support and guidance while building in Rewst. Whether you’re working with Jinja, action parameters, or workflow design, ask RoboRewsty for best practices and guidance while you build.

What can't RoboRewsty do or help with?

RoboRewsty can't:

• View or expose sensitive credentials and secrets

  • API keys, bearer tokens, OAuth tokens, session cookies, and other confidential values are never shared with RoboRewsty or the underlying LLM providers

  • These are automatically blocked from leaving Rewst—personally identifiable information, like emails or phone numbers, is masked before being processed

• Modify workflows, variables, or configurations - you'll need to do all of these manually in Rewst

• Access billing or account management information

• Provide general IT advice outside of Rewst functionality

How to ask better questions

If you're new to using AI assistants, here's one important takeaway: how you craft your question will determine the quality of your result.

1. Be specific. Instead of "How do I automate tickets?",ask "What ConnectWise PSA actions are available for creating tickets?"

2. Provide context. If asking about a specific workflow or execution, provide the ID or name so RoboRewsty can hone in on your particular scenario.

3. Ask follow-up questions. Think of it as a conversation where RoboRewsty can drill down into details once you help it identify the right resource.

4. Ask questions before building, not just after. RoboRewsty can help you find the right tools before as part of your design and planning process.

How RoboRewsty works

RoboRewsty is built right into Rewst and powered by private, Amazon Bedrock-hosted models. Anthropic’s Claude is the primary model, and if Claude isn’t available, RoboRewsty automatically switches to OpenAI, also hosted on Amazon Bedrock. These models are what allow RoboRewsty to understand what you’re asking, identify the context it needs to help, and generate a plain-language response. They models are stateless and private. They do not store your data or use it to train their services.

RoboRewsty can offer tailored support and guidance by pulling from two types of context:

• Rewst documentation including Rewst Docs and Jinja2 references

• Users' environment context

RoboRewsty can recognize where you are in the platform and use the details it needs from your environment to give you tailored support. RoboRewsty's ability to request the retrieval of this environment context is powered by our implementation of the Model Context Protocol (MCP). MCP is a framework by Anthropic that gives Rewst a way to provide authenticated and controlled methods for Claude to request information from Rewst’s backend via our GraphQL API, if it needs environment context to answer a question, like “Why did this workflow fail?”

Claude can only choose to request from a strict menu of pre-approved queries that Rewst has created, like get workflow run details or list org variables. Rewst applies your role-based permissions, executes that query through our GraphQL API, and sends minimum context needed to Claude to create RoboRewsty’s response.

How data stays protected

RoboRewsty is designed with multiple safeguards to ensure sensitive information and credentials never leak outside of Rewst:

• RoboRewsty leverages Amazon Bedrock Guardrails to automatically detect sensitive data in prompts or responses and either block it outright or mask it before the model processes it

  • Credentials and secrets are blocked. Stored values such as API keys, OAuth tokens, bearer tokens, JWTs, session cookies, or x-rewst-secret headers are explicitly denied topics and never passed to the LLM

  • Personally identifiable information (PII) items like emails, passwords, addresses, and phone numbers are automatically anonymized with placeholders —for example, {EMAIL} or {NAME} —before leaving Rewst

• All data exchanged with Bedrock is encrypted using industry-standard protocols

• Every request RoboRewsty makes runs under your existing user permissions, so it cannot access workflows, executions, or data beyond what your account can already view

For more information on how Rewst manages data processing, storage, and privacy in relation to AI features such as RoboRewsty, refer to our Trust Center FAQs.

This layered design ensures RoboRewsty can provide tailored, context-aware help without exposing credentials or sensitive data outside of Rewst.

Complete list of what RoboRewsty has access to

Access RoboRewsty

Find RoboRewsty in the top right of your Rewst navigation bar in Rewst. Click to open Chat with RoboRewsty.

Type your question into the chat box and click to trigger the response.

The navigation bar at the tip of the Chat with RoboRewsty dialog holds three options:

• New chat starts a new chat with RoboRewsty

• Conversation history opens up a new dialog to display your total record of all RoboRewsty chats, with a Search conversations bar at the top of the list

• Open in new window moves your RoboRewsty chat from the right side menu dialog to a totally new, separate window.

Depending on the nature of your question, it might take a moment for RoboRewsty to search all his available knowledge and return a response. You can tell that he''s still working by the animations on the screen.

For workflows, click in the top Workflow Builder navigation bar to open RoboRewsty in the Workflow Builder. When the Chat with RoboRewsty dialog is open on the Workflow Builder, you can ask him questions directly about that workflow.

After you receive your workflow insights, you can ask RoboRewsty to add that information to your workflow in a note.

Submit your feedback

RoboRewsty pulls from this documentation site to provide answers. The more content we add to our documentation, the more refined RoboRewsty's answers will be. If you're not satisfied with his response to a specific question, let us know so we can improve it! After each response, you'll have the option to give RoboRewsty’s answer a quick thumbs up 👍 or down👎. If you choose thumbs down 👎, a Tell us why text box appears to collect more detailed feedback.