June 20, 2025: The PSA Automations That Quietly Saves Hours Every Week
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Open Mic Video Recording
Contents of the Recording:
🎙️ The session opens with a welcome from Aharon, who emphasizes the importance of asking questions for MSP success and highlights the upcoming FLOW event.
💬 Ashe introduces the technical nature of the session and hands it off to George, who encourages attendance at FLOW and shares community best practices.
📱 Brooke provides a developer update, showcasing new app builder features, dashboard improvements, and workflow filtering upgrades.
🔧 Riggs details a major fix that significantly reduced workflow initialization failures through backend optimizations.
📊 Brooke presents a new workflow executions widget for the dashboard, clarifying its recent launch and data availability.
🛠️ George gives a demo of new app builder features including updated themes, reset buttons, background customization, and layout presets.
🧰 JP introduces a new Windows Patch Deployer crate and previews upcoming marketplace additions, including BitLocker-focused workflows.
🎓 Clea shares certification shoutouts, upcoming training, a course preview, and tips for navigating unfinished courses in CluckU.
🏃 Ben demos a wellness contest workflow that integrates forms, Slack, SQL, and block kit to create an interactive engagement tool.
📋 Hunter presents a workflow that ensures ConnectWise tasks are completed, automatically notifies users, and prevents duplicates with Ginga logic.
🔁 Derek shares a subworkflow for setting ticket statuses in ConnectWise using board lookups and status name-to-ID matching.
⚙️ Stuart walks through a dramatically optimized auditing workflow for client devices using SQL caching and ID normalization.
🗣️ The open mic begins with Aharon teasing surprises for FLOW, including ideas like a promotional chicken suit for the event.
🧪 Andrew raises an issue with DNS Filter user retrieval, which sparks a group troubleshooting session about API limitations and endpoint access.
🧵 Jeffrey demos a mirrored ticketing system and gets help resolving an issue with duplicate notes through custom field locking suggestions.
🎤 The session closes with open Q&A and final comments from Aharon about the upcoming FLOW keynote and conference excitement.
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