June 5, 2025: Auto-document with SyncMonkey
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Open Mic Video Recording
Contents of the Recording:
📢 Rewst’s Tampa conference is announced, with reminders to register soon due to limited tickets and accommodations, plus mentions of secret side events and a call for attendees to connect.
💬 Discord is emphasized as a core support and knowledge-sharing hub, with private MSP channels and direct Rock team access for building tickets.
🧑🏫 George introduces the “Call to Cohorts” program for structured onboarding and invites experienced partners to serve as guest mentors.
📈 A business leaders focus group is launched to discuss strategic hiring and high-level automation ROI, with a sign-up form shared.
🧵 A new NinjaOne Discord channel is introduced, and attendees are invited to record Workflow Wednesday clips in exchange for Rewst swag.
🛠️ Danial shares product updates including a new StreamOne Ion integration, Freshdesk polling triggers, Proofpoint API enhancements, transform improvements, and a new workflow search/filter UI.
🎓 Lauren highlights new educational content including a video ROI course call, new certifications, course filtering improvements, and featured partner-created content.
🧰 JP and Paul share May's marketplace additions including Chocolatey, SuperOps support, disk space alerts, Org Chart Builder, Acronis script refactor, and SyncMonkey documentation support.
🔧 Paul demonstrates SyncMonkey integration, showing automatic documentation of environments, mailboxes, users, and groups with no manual setup required.
🔁 Brent from Cloudbox explains a robust error-handling framework using listeners, adaptive cards, Teams alerts, and fallback triggers, also addressing marketplace learnings and improvements.
🔂 Rainard presents a reusable workflow that avoids redundant tickets for recurring issues and introduces an acknowledgment flow to suppress alerts as needed.
🔗 Tim and Charlie describe a Microsoft PAL onboarding automation using app registrations, Datau execution, SQL syncing, and webhook communication to replace manual steps.
🧠 Daniel showcases a ConnectWise enhancement that allows engineers to re-run OpenAI ticket analysis from the UI, with other toolbox refinements shared.
🎤 The session wraps with thanks to all presenters, reminders of cohort and focus group sign-ups, and a look ahead to the next Open Mic.
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